Community Engagement & Membership Lead (Parramatta)

Ignite; Parramatta; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ignite is seeking a Client Relationship (Community Engagement) Officer for a full-time, on-site role in Parramatta. The successful candidate will coordinate membership growth, manage community groups, and deliver high-quality member services in a not-for-profit setting.

You will build strong relationships with members, volunteers, and stakeholders, maintain accurate CRM records, and support process improvement while working within established procedures and timelines.

Qualifications

• Experience in community engagement or a similar role.
• Ability to follow structured processes and deliver accurate outcomes.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication abilities.
• Experience with CRM/database systems and Microsoft Office.

Responsibilities

• Drive membership growth through engagement and retention initiatives.
• Coordinate the establishment of new community groups with documentation, timelines, and processes.
• Build and maintain relationships with members, volunteers, and key stakeholders.
• Deliver presentations and support membership campaigns.
• Provide high-quality customer service and respond to enquiries promptly.
• Maintain accurate records and membership data within internal systems.
• Support continuous improvement initiatives and best-practice processes.

Skills

Relationship management

Stakeholder engagement

Administrative skills

Organisational skills

Communication skills

CRM systems

Microsoft Office

Autonomous

Tools

CRM/database systems

Microsoft Office

Job description

Ignite is seeking a Client Relationship (Community Engagement) Officer for a full-time, on-site role in Parramatta. The successful candidate will coordinate membership growth, manage community groups, and deliver high-quality member services in a not-for-profit setting.

You will build strong relationships with members, volunteers, and stakeholders, maintain accurate CRM records, and support process improvement while working within established procedures and timelines.