Community-Driven Village Manager (Retirement Living)

Keyton; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Wellbeing days

Growth opportunities

Fitness passport

Recognition program

Referral program

Wellbeing app access

Discounted health insurance

Vaccinations

Diversity & inclusion

Job summary

Keyton in Rowville (Peppertree Hill Village) seeks a Village Manager to lead a passionate team and oversee daily operations, maintenance, and resident experiences. You will drive service delivery, financial performance, and community engagement to create exceptional living experiences for seniors.

Reporting to the Senior Village Manager, you will manage budgets, safety checks, recruitment, and partnerships with local service providers, ensuring a warm, safe and vibrant community for residents.

Qualifications

• Experience in retirement living or related property/hospitality environments is valued.
• Strong leadership and people development capabilities.
• Proven ability to manage budgets, service fees, and financial reporting.

Responsibilities

• Manage day-to-day operations of the village and ensure smooth service delivery.
• Oversee maintenance, contractors and service providers to keep the village running efficiently.
• Foster a warm, welcoming environment and engage with residents and the Residents Committee.
• Manage resident feedback, complaints, move-ins and exits for a positive experience.
• Lead recruitment, performance management, and development planning for village staff.
• Partner with Sales and Marketing to maximise resale values and occupancy goals.
• Ensure compliance with EHS requirements and safety standards.
• Plan and oversee social, lifestyle and wellbeing activities for residents.

Skills

People management

Asset management

Complaint management

Operational management

Financial acumen

Budgeting

Financial reporting

Community engagement

First Aid & CPR

Driver's license

Microsoft Office

Tools

MS Office

Job description

Keyton in Rowville (Peppertree Hill Village) seeks a Village Manager to lead a passionate team and oversee daily operations, maintenance, and resident experiences. You will drive service delivery, financial performance, and community engagement to create exceptional living experiences for seniors.

Reporting to the Senior Village Manager, you will manage budgets, safety checks, recruitment, and partnerships with local service providers, ensuring a warm, safe and vibrant community for residents.