Community Development & Support Officer

Offshore Staff Assist; Melbourne; On-site; AUD 86,000 - 99,000; Full time

Benefits offered by this job

17% employer superannuation

Caulfield campus location

Work‑life balance

Broad tech exposure

Job summary

Monash University is seeking an AV/IT support specialist within the eSolutions team at Caulfield Campus. You will be the core operational presence on campus, ensuring AV and learning-space technology runs smoothly during teaching periods.

The role features a full-time roster with 1 pm–9 pm shifts, front-line support across classrooms and event spaces, and exposure to Crestron/Extron systems, digital signage, lecture capture, and Remedy ticketing.

Qualifications

• Experience with AV systems in learning environments and IT service desks.
• ITIL Foundation preferred, or equivalent hands-on experience.
• Ability to work a 1 pm–9 pm shift during teaching periods.
• Driver's licence and WWCC required; travel between campuses may be required.

Responsibilities

• Provide front-line AV/IT support across teaching, meeting, and event spaces.
• Diagnose and repair AV control systems, displays, and audio/video devices.
• Log and manage service tickets in Remedy and document procedures.
• Collaborate with the eSolutions team for smooth operations.

Skills

AV systems expertise

Customer service focus

Problem solving

Education

Relevant tertiary qualification

Tools

Remedy

Crestron/Extron

Job description

Location: Caulfield, City, Peninsula, and Rural Campuses

Employment Type: Full-time, with a rotating roster covering standard daytime hours and afternoon shifts (1 pm–9 pm) during teaching periods

Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Be surrounded by extraordinary ideas - and the people who discover them

At Monash, work feels different. We combine world‑class research and learning environments with a culture that values work‑life balance, diversity, and genuine career development.

As part of the eSolutions team, you won't just be fixing gear; you’ll be enabling cutting‑edge hybrid learning environments, collaborative research spaces, and high‑profile university events.

• Market‑Leading Superannuation: 17% employer superannuation contribution, boosting your take‑home value significantly above commercial standard
• Work‑Life Balance & Predictability: Structured shift hours, protected breaks, clear overtime provisions, and the stability of a leading global institution
• Convenient Location: Mainly based at our vibrant Caulfield Campus – easy access via public transport with local parking options, saving you the hassle of daily Melbourne CBD travel
• Broad Tech Exposure: Hands‑on experience across state‑of‑the‑art enterprise AV, Crestron/Extron control systems, digital signage, lecture capture, and integrated IT service infrastructure (ITIL / Remedy)

About the Role

Reporting to the Senior IT Service Centre AV Team Leader, you will be a core operational presence on campus, ensuring our AV and learning space technology runs smoothly.

Key Responsibilities

• Provide front‑line technical support (face‑to‑face and phone) to resolve AV and IT issues in teaching, meeting, and event spaces across campus
• Act as a trusted subject matter expert for academic staff, professional teams, and students using campus AV systems
• Diagnose, troubleshoot, and coordinate quick‑turnaround repairs for AV control systems, displays, microphones, video conferencing (Teams/Zoom Rooms), and connected desktop systems
• Log and manage service tickets in Remedy, contributing to continuous service improvement and technical documentation
• Collaborate across the broader eSolutions team to deliver seamless IT/AV operations

About You

You thrive in customer‑facing technical environments and take pride in keeping systems online and users supported. Whether you come from a commercial AV integration background, live production/events, or an IT service desk, you bring a diagnostic mindset and a passion for helping people.

• Technical Skills: Sound hands‑on knowledge of AV systems (displays, switchers, control systems, audio processing) and standardized desktop hardware/software
• Customer Focus: Demonstrated commitment to delivering exceptional customer service under operational deadlines.
• Problem‑Solving Ability: Strong analytical skills with a proactive approach to fault‑finding
• Qualifications: Relevant tertiary qualification (with ITIL Foundation preferred), or equivalent substantial hands‑on industry experience
• Compliance & Flexibility: Ability to work standard shift rosters (including 1 pm–9 pm during teaching periods) and hold a valid Victorian Working With Children Check (WWCC) and hold a current Australian driver’s licence, as travel between multiple Monash campuses is required

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world’s best tertiary institutions. We rank in the world’s top‑50 universities in rankings including the QS World University Rankings 2026.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre‑employment and/or background checks required for the role, as determined by the University.

Closing Date: Sunday 22 November 2026, 11:55 pm AEDT*

Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.