Community Customer Experience Specialist

Liverpool City Council; Sydney; On-site; AUD 78,000 - 86,000; Full time

Benefits offered by this job

Salary dependent on skills and range

Professional development opportunities

Great office location in Liverpool CBD

Subsidised parking

Job summary

Liverpool City Council is seeking an experienced Customer Support Officer to deliver exceptional service to residents and the community from the Sydney area. You will be the primary contact between the public and Council, maintaining relationships, resolving inquiries, and ensuring satisfaction.

Reporting to the Customer Service Lead within the Customer Experience team, you will manage calls, in-person requests, and admin tasks in a fast-paced environment, collaborating with internal

Qualifications

• Relevant certification in customer service and/or other related training.
• Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre).
• Proficient in using customer service software such as CRM systems and other related systems.

Responsibilities

• Provide high quality customer service to residents and community.
• Process all inbound customer service requests and enquiries including call centre, face to face and administration.
• Report to the Customer Service Lead within the Customer Experience team.
• Handle fast-paced, high-volume inquiries and maintain customer satisfaction.

Skills

Customer service

CRM software

Forms processing

Administrative tasks

Written communication

Driver's Licence

Education

Customer service certification

Tools

CRM systems

Job description

Liverpool City Council is seeking an experienced Customer Support Officer to deliver exceptional service to residents and the community from the Sydney area. You will be the primary contact between the public and Council, maintaining relationships, resolving inquiries, and ensuring satisfaction.

Reporting to the Customer Service Lead within the Customer Experience team, you will manage calls, in-person requests, and admin tasks in a fast-paced environment, collaborating with internal