Multichannel Customer Service Specialist

Core Talent; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Core Talent is seeking a Customer Service Officer in Sydney, NSW. You will be the first point of contact for residents, businesses and visitors, delivering accurate information and resolving enquiries across face-to-face, phone and digital channels.

Reporting to the Senior Customer Service Officer, you will support customers, participate in continuous improvement, and help achieve organisational goals with a focus on exceptional service.

Qualifications

• Experience in delivering high-quality customer service across multiple channels.
• Strong written and verbal communication skills.
• Ability to manage multiple enquiries in a high-volume environment.
• Solid problem-solving skills and ability to route complex issues.
• Commitment to delivering positive customer outcomes.
• Ability to build effective relationships with customers and colleagues.

Responsibilities

• Deliver high-quality customer service through face-to-face, telephone and digital channels.
• Respond promptly and professionally to customer enquiries, requests, concerns and feedback.
• Provide information and guidance on Council services, programs and processes.
• Assist customers to access Council services, technology platforms and information resources.
• Process customer applications, payments and receipting activities in accordance with established procedures.
• Undertake daily reconciliation activities where required.
• Support the implementation and improvement of customer service systems and processes.
• Actively contribute to service enhancement initiatives as a Process Champion.
• Work collaboratively with colleagues and stakeholders to achieve team and organisational objectives.
• Promote Council's values through professional, ethical and customer-focused behaviour.

Skills

Customer service experience

Verbal communication

Written communication

Multi-tasking

Problem solving

Relationship building

Computer literacy

Job description

Core Talent is seeking a Customer Service Officer in Sydney, NSW. You will be the first point of contact for residents, businesses and visitors, delivering accurate information and resolving enquiries across face-to-face, phone and digital channels.

Reporting to the Senior Customer Service Officer, you will support customers, participate in continuous improvement, and help achieve organisational goals with a focus on exceptional service.