Customer Support Officer

Liverpool City Council; Liverpool; On-site; AUD 78,000 - 86,000; Full time

Job summary

Liverpool City Council in New South Wales is hiring an experienced Customer Support Officer to deliver exceptional service to residents and the community. You will be the main contact point, handling call centre, in-person and administrative requests while reporting to the Customer Service Lead within the Customer Experience team.

The role requires certification in customer service, CRM proficiency, strong communication skills, and the ability to work in a fast-paced environment with diverse

Qualifications

• Relevant certification in customer service and/or other related customer service training.
• Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre)
• Proficient in using customer service software such as CRM systems and other related systems
• Ability to process forms, enquiries and customer requests
• Experience in administrative tasks including end of day reconciliations
• Ability to speak clearly, listen actively, and explain information in a simple and concise manner and excellent written communication skills
• Understand and relate to the customer's enquiries, showing compassion in responses
• Quality in information gathering and documentation, ensuring accuracy
• Being adaptable in a fast-paced environment while new technologies and/or processes are being introduced
• Customer enquiry management with the ability to resolve/escalate/deescalate situations
• Work in a team environment and with all internal stakeholders
• Professional working manner with a positive attitude
• Class C Drivers Licence

Responsibilities

• Provide exceptional service to residents and community.
• Serve as the primary point of contact between the community and its customers.
• Report to the Customer Service Lead and work within the Customer Experience team.
• Handle inbound customer service requests and enquiries including call centre, face to face and administration.
• This role is fast paced and suited to someone with high volume customer service experience.

Skills

Customer service

Communication

Teamwork

Education

Customer service certification

Tools

CRM software

Job description

WHY US

We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

JOB DETAILS

Perm full Time 35 hours, 5 days/week $78422 to $85762 +12% super

JOB DESCRIPTION

We are looking for an experienced Customer Support Officer to provide exceptional service to our residents and community. This role serves as the primary point of contact between the community and its customers, aiming to build positive relationships, foster customer resolutions, and maintain satisfaction. You will be reporting to the Customer Service Lead and working within the broader Customer Experience team. You will be responsible for providing high quality customer service and processing all inbound customer service requests and enquiries including call centre, face to face (over the counter) and administration. This position is fast paced and would suit an applicant with high volume customer service experience.

ABOUT YOU

• - Relevant certification in customer service and/or other related customer service training
• - Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre)
• - Proficient in using customer service software such as CRM systems and other related systems
• - Ability to process forms, enquiries and customer requests
• - Experience in administrative tasks including end of day reconciliations
• - Ability to speak clearly, listen actively, and explain information in a simple and concise manner and excellent written communication skills
• - Understand and relate to the customer's enquiries, showing compassion in responses
• - Quality in information gathering and documentation, ensuring accuracy
• - Being adaptable in a fast-paced environment while new technologies and/or processes are being introduced
• - Customer enquiry management with the ability to resolve/escalate/deescalate situations
• - Work in a team environment and with all internal stakeholders
• - Professional working manner with a positive attitude
• - Class C Drivers Licence

BENEFITS OF WORKING AT LCC

• - Salary will be dependent on the relevant skills, experience, and competencies of the successful applicant within the specified range.
• - Be part of a passionate, energetic, and supportive multi-disciplinary team.
• - Great office location in the heart of the Liverpool CBD, close to public transport and with subside parking available.
• - Professional development opportunities, including training courses and study assistance for further education.

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

CLOSING @9PM 27 November 2026

Be part of creating the future, for further information about the position please contact Ken McElroy, Talent Acquisition Partner at ********@liverpool.nsw.gov.au

Click here for a copy of the position description