Community Customer Experience Officer

Northern Territory Government

Alice Springs

On-site

AUD 60,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Six weeks leave

Personal leave 15 days

Family violence leave

Cultural/ceremonial leave

Training & development

Flexible working

Salary sacrifice

Relocation assistance

Health & wellbeing program

Employee assistance program

Aquatic centre access

Job summary

Alice Springs Town Council is seeking a customer-focused professional to deliver high-quality service and create positive customer experiences in the heart of Central Australia. You will communicate confidently and handle enquiries with strong interpersonal and administrative skills, ensuring accurate transactions and respectful service.

The role involves working across Council teams, applying sound judgement, and upholding our values of Accountability, Leadership, Inclusion, Collaboration and

Qualifications

Proven experience delivering professional and customer-focused service.
Strong interpersonal and administrative skills for handling enquiries and transactions.
Ability to learn new systems and follow policies and procedures.

Responsibilities

Respond to enquiries and process transactions accurately and professionally.
Manage customer requests in a respectful and timely manner.
Collaborate across Council teams to deliver positive outcomes for customers.
Maintain high standard of customer service and sound judgement.

Skills

Interpersonal skills

Administrative skills

Customer service

Microsoft 365

Tools

Microsoft 365

Job description

The role involves working across Council teams, applying sound judgement, and upholding our values of Accountability, Leadership, Inclusion, Collaboration and

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