Customer Service Officer

Northern Territory Government; Alice Springs; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Six weeks leave

Personal leave 15 days

Family violence leave

Cultural/ceremonial leave

Training & development

Flexible working

Salary sacrifice

Relocation assistance

Health & wellbeing program

Employee assistance program

Aquatic centre access

Job summary

Alice Springs Town Council is seeking a customer-focused professional to deliver high-quality service and create positive customer experiences in the heart of Central Australia. You will communicate confidently and handle enquiries with strong interpersonal and administrative skills, ensuring accurate transactions and respectful service.

The role involves working across Council teams, applying sound judgement, and upholding our values of Accountability, Leadership, Inclusion, Collaboration and

Qualifications

• Proven experience delivering professional and customer-focused service.
• Strong interpersonal and administrative skills for handling enquiries and transactions.
• Ability to learn new systems and follow policies and procedures.

Responsibilities

• Respond to enquiries and process transactions accurately and professionally.
• Manage customer requests in a respectful and timely manner.
• Collaborate across Council teams to deliver positive outcomes for customers.
• Maintain high standard of customer service and sound judgement.

Skills

Interpersonal skills

Administrative skills

Customer service

Microsoft 365

Tools

Microsoft 365

Job description

In addition to competitive salaries, Council offers the following benefits:

• Six weeks annual leave
• 15 days personal leave
• Paid Domestic and Family Violence leave
• Cultural/ceremonial leave
• Training and development opportunities
• Flexible working arrangements
• Superannuation + Salary Sacrifice
• Relocation assistance for eligible positions
• In-house health and wellbeing program
• Employee Assistance Program
• Free admission to the Alice Springs Aquatic Leisure Centre

Who we Are and our Values

Alice Springs Town Council is an organisation shaping the future of this iconic central Australian town. With over 200 team members across our sites, we offer meaningful career opportunities, competitive benefits, and the chance to make a real impact in a vibrant and culturally rich environment. Guided by our purpose — “Together for Alice” — we are working toward a brighter, more prosperous and connected future for our community.

Our values are at the heart of everything we do. We take ownership of our impact, lead by example, embrace all voices, work together as one, and continuously raise the standard — creating a collaborative, inclusive, and high-performing organisation dedicated to delivering meaningful outcomes for Alice Springs.

• Accountability – We own our impact
• Leadership – We lead by example
• Inclusion – We embrace all voices
• Collaboration – We work as one
• Excellence – We raise the standard

Description

What We Are Looking For:

We are seeking a customer-focused and community-minded professional who is passionate about delivering high-quality service and creating positive customer experiences. The successful candidate will be a confident communicator with strong interpersonal and administrative skills, capable of responding to enquiries, processing transactions accurately, and managing customer requests in a professional and respectful manner. They will demonstrate sound judgement, attention to detail, and the ability to work collaboratively across Council teams to achieve positive outcomes for customers. Most importantly, they will embrace Council’s values of Accountability, Leadership, Inclusion, Collaboration and Excellence, contributing to a welcoming, inclusive and responsive service environment while supporting Council’s vision of Together for Alice.

Skills And Experiences

What You Will Bring:

You will bring proven experience in delivering professional and customer-focused service, along with strong interpersonal skills and the ability to manage enquiries, complaints and challenging situations with professionalism and empathy. You will have sound computer skills, including experience with Microsoft 365 and the ability to quickly learn new systems and processes. Your strong attention to detail, written communication skills and commitment to following policies and procedures will enable you to provide accurate administrative and financial support. You will also demonstrate the ability to work both independently and collaboratively, contributing positively to team outcomes while maintaining a high standard of customer service.

Must Have: Current National Criminal History Check.

Please note: A Current National Police Clearance, issued within the last six (6) months, is an essential requirement for this position.

Customer Service Officer • Alice Springs, Northern Territory, Australia