Community Care Partner

Home Care Assistance; Caloundra; On-site; AUD 65,000 - 95,000; Full time

Job summary

Home Care Assistance Sunshine Coast is seeking a compassionate Care Partner to support older Australians to stay safe, healthy and connected at home. You will manage a portfolio of Home Care Package clients across the Sunshine Coast region and work closely with clients, families, care workers and health professionals to coordinate services.

The role focuses on onboarding and assessments, care planning, reviewing changing needs, monitoring budgets, and ensuring compliant, person-centred care that

Qualifications

• Minimum Certificate IV in Community Services or related field and/or 1-2 years' experience as a Care Partner in aged care
• ENs are welcome to apply
• Current national police check (or willingness to obtain)
• Working rights in Australia

Responsibilities

• Conduct client onboarding, assessments and care planning.
• Complete regular care plan reviews and monitor changing needs.
• Coordinate services and supports with clients and families.
• Identify risks and escalate clinical concerns as needed.
• Collaborate with allied health providers, GPs, hospitals and community services.
• Monitor client budgets and support informed decision-making.
• Maintain accurate documentation and compliance with aged care requirements.
• Support positive client outcomes through proactive case management and relationship building.

Skills

Budgeting

Care coordination

Stakeholder engagement

Client-focused

Documentation

Education

Certificate IV in Community Services

Enrolled Nurse eligibility

Tools

Care management software

Job description

Location: Caloundra, Sunshine Coast, Qld / Full Time

Home Care Assistance Sunshine Coast

Position: Care Partner

Location: Caloundra, Sunshine Coast, Qld / Full Time

Ready to use your skills in a role that allows you to truly get to know your clients?

At Home Care Assistance Sunshine Coast, we believe growing older shouldn't mean giving up independence, choice or quality of life.

We're looking for an experienced and compassionate Care Partner to join our team, supporting older Australians to remain safe, healthy and connected in their own homes.

You’ll work closely with clients, families, care workers and health professionals to coordinate services, identify risks early, support changing care needs and ensure clients receive exceptional person-centred care.

Why Join Home Care Assistance?

• Monday to Friday role, 1-2 days hybrid role after probation period
• Supportive and collaborative team culture
• Opportunity to build genuine long-term relationships with clients
• Professional development and career growth opportunities
• Meaningful work that directly improves the lives of older Australians
• Be part of an organisation committed to excellence, innovation and quality care

About the Role

As a Care Partner, you will manage a portfolio of Home Care Package clients across the Sunshine Coast region.

You will play a key role in ensuring clients receive the right supports at the right time, while helping them achieve their goals and maintain independence at home.

Your responsibilities will include:

• Conducting client onboarding, assessments and care planning.
• Completing regular care plan reviews and monitoring changing needs.
• Coordinating services and supports in partnership with clients and families.
• Identifying risks and escalating clinical concerns appropriately.
• Working collaboratively with allied health providers, GPs, hospitals and community services.
• Monitoring client budgets and supporting informed decision-making.
• Maintaining accurate documentation and compliance with aged care requirements.
• Supporting positive client outcomes through proactive case management and relationship building.

Essential Qualifications

• Minimum Certificate IV in Community Services (or a related field such as Aged Care, Case Management, or Disability) and/or 1-2 years experience as a Care Partner within the aged care sector
• Enrolled Nurses (EN) are welcome and encouraged to apply
• Current national police check (or willingness to obtain
• Working rights in Australia

Experience

• Minimum 2 years' experience in case management of Home Care Packages, including experience transitioning clients into the Support at Home (SAH) program
• Demonstrated experience managing a caseload spanning all levels of care, including complex care needs
• Proven experience managing and monitoring client funds/budgets, including forecasting, utilisation tracking, and ensuring services remain within approved budgets
• Experience liaising with a broad range of stakeholders across the aged care ecosystem (e.g. allied health, GPs, hospitals, My Aged Care, service providers, families/representatives)

Knowledge & Technical Skills

• Sound understanding of, and demonstrated ability to apply, the Support at Home (SAH) program guidelines and requirements
• Strong understanding of Transitioning Home Care Package guidelines, Aged Care Quality Standards, and relevant consumer directed care principles
• Confident and accurate in budgeting and financial management of client funds
• Good working knowledge of care management systems/software, with a strong overall "sense of systems" (data accuracy, workflows, documentation, compliance)
• Ability to interpret assessed client needs and translate these into an appropriate, funded care plan

Key Attributes & Capabilities

• Client-focused - places the client and their goals at the centre of every decision
• Solution-focused - proactively identifies and resolves issues rather than escalating unnecessarily
• Strong critical thinking - able to assess complex or competing needs and make sound, well-reasoned decisions
• Skilled at navigating clients toward the best possible outcomes against their assessed needs and available budget
• Comfortable managing a diverse caseload, from low-level support through to complex care
• Collaborative team player who thrives as part of a dynamic, fast-paced team
• Strong stakeholder engagement and relationship-building skills across the broader care ecosystem
• Excellent organisational skills, with the ability to manage competing priorities and deadlines
• Clear, professional written and verbal communication

Desirable

• Prior experience with SAH transition projects or implementation
• Experience in a multi-site or regional care partner/case management role
• Background EN or case management experience