Community Care Partner

Home Care Assistance; Gosford; On-site; AUD 70,000 - 90,000; Full time

Job summary

Home Care Assistance Central Coast seeks a dedicated Care Partner to manage a portfolio of Home Care Package clients across the Central Coast region. You will coordinate services, review plans and support clients to maintain independence at home.

Demonstrated experience in case management, budgeting and working with allied health professionals is essential. This role offers ongoing professional development and a collaborative team environment.

Qualifications

• Certificate IV in Community Services or related field required.
• EN/RN are welcome to apply.
• Current national police check or willingness to obtain.
• Working rights in Australia.

Responsibilities

• Onboard clients, conduct assessments and care planning.
• Review care plans and monitor changing needs.
• Coordinate services with clients, families and providers.
• Identify risks and escalate clinical concerns appropriately.
• Maintain documentation and comply with aged care requirements.

Skills

Client-focused

Solution-focused

Critical thinking

Budgeting

Stakeholder engagement

Education

Certificate IV in Community Services

Nurse qualifications welcome (EN/RN)

Tools

Care management software

Job description

Location: Erina, New South Wales / Full Time

Home Care Assistance Central Coast

Position: Care Partner

Location: Erina, New South Wales / Full Time

Ready to use your clinical skills in a role that allows you to truly get to know your clients?

At Home Care Assistance Central Coast, we believe growing older shouldn't mean giving up independence, choice or quality of life.

We're looking for an experienced and compassionate Care Partner to join our team, supporting older Australians to remain safe, healthy and connected in their own homes.

You'll work closely with clients, families, care workers and health professionals to coordinate services, identify risks early, support changing care needs and ensure clients receive exceptional person-centred care.

Why Join Home Care Assistance?

• Monday to Friday role

• Supportive and collaborative team culture

• Opportunity to build genuine long-term relationships with clients

• Professional development and career growth opportunities

• Meaningful work that directly improves the lives of older Australians

• Be part of an organisation committed to excellence, innovation and quality care

About the Role

As a Care Partner, you will manage a portfolio of Home Care Package clients across the Central Coast region.

You will play a key role in ensuring clients receive the right supports at the right time, while helping them achieve their goals and maintain independence at home.

Your responsibilities will include:

• Conducting client onboarding, assessments and care planning.

• Completing regular care plan reviews and monitoring changing needs.

• Coordinating services and supports in partnership with clients and families.

• Identifying risks and escalating clinical concerns appropriately.

• Working collaboratively with allied health providers, GPs, hospitals and community services.

• Monitoring client budgets and supporting informed decision-making.

• Maintaining accurate documentation and compliance with aged care requirements.

• Supporting positive client outcomes through proactive case management and relationship building.

Essential Qualifications

• MinimumCertificate IV in Community Services(or a related field such as Aged Care, Case Management, or Disability)

• Enrolled Nurses (EN) and Registered Nurses (RN) are welcome and encouraged to apply

• Current national police check (or willingness to obtain)

• Working rights in Australia

Experience

• Minimum3–4 years' experience in case managementof Home Care Packages, including experience transitioning clients into theSupport at Home (SAH)program

• Demonstrated experience managing a caseload spanningall levels of care, including complex care needs

• Proven experiencemanaging and monitoring client funds/budgets, including forecasting, utilisation tracking, and ensuring services remain within approved budgets

• Experience liaising with a broad range of stakeholders across the aged care ecosystem (e.g. allied health, GPs, hospitals, My Aged Care, service providers, families/representatives)

Knowledge & Technical Skills

• Sound understanding of, and demonstrated ability to apply, theSupport at Home (SAH) programguidelines and requirements

• Strong understanding of Transitioning Home Care Package guidelines, Aged Care Quality Standards, and relevant consumer directed care principles

• Confident and accurate inbudgeting and financial management of client funds

• Good working knowledge of care management systems/software, with a strong overall "sense of systems" (data accuracy, workflows, documentation, compliance)

• Ability to interpret assessed client needs and translate these into an appropriate, funded care plan

Key Attributes & Capabilities

• Client-focused— places the client and their goals at the centre of every decision

• Solution-focused— proactively identifies and resolves issues rather than escalating unnecessarily

• Strong critical thinking— able to assess complex or competing needs and make sound, well-reasoned decisions

• Skilled atnavigating clients toward the best possible outcomesagainst their assessed needs and available budget

• Comfortable managing a diverse caseload, from low-level support through tocomplex care

• Collaborative team player who thrives as part of adynamic, fast-paced team

• Strong stakeholder engagement and relationship-building skills across thebroader care ecosystem

• Excellent organisational skills, with the ability to manage competing priorities and deadlines

• Clear, professional written and verbal communication

Desirable

• Prior experience with SAH transition projects or implementation

• Experience in a multi-site or regional care partner/case management role

• Clinical background (EN/RN) with case management experience