Communications & Engagement Lead — Education Contract

ISS Facilities Services; Horsham; On-site; AUD 86,000 - 124,000; Full time

Job summary

ISS Facilities Services is seeking a hands-on Communications Manager to support a large education contract covering 164 schools. You will own communications end-to-end, engaging schools, staff, parents and pupils to ensure informed, positive experiences and increased engagement with catering services and platforms.

You will travel to different sites, create campaigns, publish menus and updates, and measure impact to continuously improve outcomes for the contract.

Qualifications

• Background in communications or marketing.
• Experience creating communication strategies and delivering them successfully.
• Experience using Canva and/or Adobe Creative Suite.
• Experience working in public-facing environments.
• Strong organisational and project management skills.
• Willingness to travel to different sites as required.

Responsibilities

• Create and deliver communications for schools, parents and other stakeholders.
• Develop and execute communication strategies, campaigns and engagement activity.
• Publish menus, meal promotions and related updates.
• Manage communication apps and platforms used across the contract.
• Produce newsletters, updates and customer communications materials.
• Ensure all communications adhere to brand guidelines.
• Work closely with the Brand Manager to support marketing activities.
• Measure engagement, analyse communication data, run surveys and use insights to improve performance.

Skills

Communications

Marketing

Stakeholder engagement

Project management

Tools

Canva

Adobe Creative Suite

Job description

ISS Facilities Services is seeking a hands-on Communications Manager to support a large education contract covering 164 schools. You will own communications end-to-end, engaging schools, staff, parents and pupils to ensure informed, positive experiences and increased engagement with catering services and platforms.

You will travel to different sites, create campaigns, publish menus and updates, and measure impact to continuously improve outcomes for the contract.