Commercial Loss Adjuster

Sedgwick Claims Management Services Ltd; Gold Coast City; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Diversity & inclusion

Job summary

Sedgwick Australia is seeking a dedicated Commercial Loss Adjuster to manage domestic and commercial property claims end-to-end, from first advice to settlement. You will investigate loss, coordinate repairs, and deliver an exceptional client experience through thorough claims management.

You'll work autonomously, handle multiple cases, and collaborate with teams to meet service standards. Prior claims experience and a Diploma of Loss Adjusting are advantageous, with hybrid work and ongoing

Qualifications

• Experience in claims management, claims assessment or estimating.
• Diploma of Loss Adjusting would be favourable but not mandatory.
• Ability to work autonomously, handle multiple tasks/cases and manage customer interactions.

Responsibilities

• Manage a portfolio of domestic/commercial property claims from first advice to settlement.
• Determine extent and cause of loss via effective investigation.
• Deliver loss adjusting services that meet client service standards.
• Project manage rectification, remediation or re-instatement of damaged property.
• Deliver an exceptional claims experience by collaborating with support colleagues.

Skills

Claims management

Negotiation

Communication

Autonomy

Education

Diploma of Loss Adjusting

Job description

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. By joining Sedgwick, you'll be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Commercial Loss Adjuster As a Loss Adjuster you will be managing end-to-end domestic & commercial property claims, from first notification through to fair and timely settlement. You'll investigate loss, coordinate repairs, and deliver an exceptional customer and client experience through collaborative, high-quality claims management.

What are my accountabilities?

• Manage a portfolio of domestic/commercial property claims from first advice to settlement
• Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation
• Deliver loss adjusting services that meet or exceed the service standards required by the client
• Project manage the rectification, remediation or re-inatement of damaged property
• Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues

About you

• Experience in claims management, claims assessment or estimating
• Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory.
• Ability to work autonomously, handle multiple tasks/cases and manage customer interactions.
• Excellent communication, negotiation, and relationship-building skills.

Caring Culture

It is at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying. If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times. Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting. Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education +0.5% on top of Superannuation Guarantee Domestic and International Career Pathways Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace Sedgwick is an Equal Opportunity Employer.

For more, see sedgwick.com