Commercial HVAC Operations & Triage Manager

Sustainable Focus Pty lTd; Adelaide; On-site; AUD 125,000 - 150,000; Full time

Job summary

Sustainable Focus is seeking an analytically minded Operations & Triage Manager to lead our elite virtual service desk for commercial HVAC optimisation. You will coordinate a team of specialists, monitor real-time alerts, and ensure diagnostic reports are accurate, high-value, and compliant with standards.

You will drive proactive energy-saving proposals, maintain data integrity in SCADA, and support rapid, high-margin insights for facility managers across numerous sites in Australia.

Qualifications

• HVAC/mechanical trade background or controls engineering qualification is required.
• Extensive experience with commercial Building Management Systems (BMS).
• Excellent written English and ability to communicate technical faults clearly.

Responsibilities

• Lead a virtual desk of technicians with daily stand-ups to allocate telemetry alerts.
• Monitor 500 connected sites and identify complex faults and energy waste.
• Review Digital Advisory Reports for clarity, value, and risk management.
• Maintain data hygiene within SCADA systems and streamline report-to-invoice workflows.
• Build relationships with facility managers to propose upgrades or energy-saving actions.

Skills

SCADA/BMS control logic

Field service software

Leadership

Written English

Education

HVAC mechanical trade background

Controls engineering qualification

Job description

Commercial HVAC Operations & Triage Manager

Remuneration: $125,000 - $150,000 base + Super + Performance Bonus.

About Sustainable Focus

For more than 20 years, Sustainable Focus has helped some of Australia's largest retail organisations reduce energy costs, improve building performance and achieve their sustainability goals. We're one of Australia's leading independent Building Management System (BMS) and Energy Management System (EMS) specialists.

We are an elite, tech-driven virtual engineering desk specializing in commercial HVAC optimization. We don't turn wrenches or deploy vans; we sell intelligence. Utilizing advanced SCADA data analytics, our team of remote specialists monitors, triages, and provides expert diagnostic advice for over 500 major commercial facilities across Australia. We bridge the gap between complex building telemetry and actionable facility management solutions.

Role Overview

We are seeking an analytically minded, process-driven Operations & Triage Manager to run our virtual service desk. Managing a highly skilled team of technicians, you will act as the "Air Traffic Controller" for our portfolio. Your job is to oversee real-time building alerts, ensure our advisory reports are technically elite and legally sound, and optimize team workflows to deliver rapid, high-margin insights to facility managers.

Key Responsibilities

Virtual Desk Leadership: Manage and coordinate a team of technical specialists, running sharp 15-minute daily virtual stand-ups to allocate incoming telemetry alerts.

Platform Oversight: Actively monitor the dashboards to oversee the health of 500 connected commercial sites, identifying complex system faults, short-cycling, and energy-wasting anomalies.

Quality & Liability Control: Review and approve all "Digital Advisory Reports" before they are issued to clients. Ensure advice is clear, high-value, actionable for third-party contractors.

System Management: Maintain absolute data hygiene within SCADA systems. Monitor advisory SLA response times, streamline report-to-invoice workflows, and ensure all client communications are closed out within time.

Client Advisory Growth: Build strong relationships with facility managers, translating historical system trends into proactive upgrade, maintenance, or energy-saving proposals.

Skills & Qualifications

Tech Stack: High proficiency with SCADA/BMS control logic and field service software is highly valued.

Background: An HVAC mechanical trade background, controls engineering qualification, or extensive experience in commercial building management systems (BMS).

Mindset: A leader who excels at succinct communication. You must have an elite eye for data trends and the ability to look at a telemetry screen to diagnose a mechanical failure.

Communication: Exceptional written English skills, with the ability to articulate highly technical faults into plain, professional, and risk-managed business advice.

If you think you have these skills, we would love to hear from you.