Commercial Data and Systems Manager

The West Australian; Western Australia; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Employee perks program

Well-being support

Collaborative team environment

Opportunity for system improvements

Job summary

A leading media company in Australia seeks a Commercial Data & Systems Manager for its Digital Advertising team. The role involves managing key advertising systems, troubleshooting issues, ensuring data integrity, and supporting various teams with system guidance. Ideal candidates will have strong CRM system management experience, solid analytical skills, and the ability to communicate effectively across departments. Join a collaborative environment to improve advertising workflows and drive commercial growth.

Qualifications

• Experience managing CRM or commercial systems.
• Strong analytical and problem-solving abilities.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Manage and optimise key advertising systems.
• Ensure systems run reliably for advertising and sales teams.
• Troubleshoot system issues and work with internal tech teams.

Skills

CRM management

System administration

Analytical skills

Communication skills

Troubleshooting skills

Tools

Power BI

SQL

Looker Studio

Sugar CRM

Phoenix

CCI

Job description

Drive the systems behind digital advertising performance.

Seven West Media is seeking a Commercial Data & Systems Manager to join the Digital Advertising team with responsibility for the platforms and data that support commercial operations.

This role is ideal for someone with a strong interest in systems, data, and digital advertising workflows playing a strategic role in optimising advertising platforms, safeguarding data integrity, and enabling commercial teams with scalable, insight‑driven tools.

Stakeholder management is central to success with the role operating as a trusted strategic partner across Sales, Advertising Operations, Campaign Management, Finance, and Technology to drive aligned commercial outcomes.

About the role

• Manage and optimise key advertising systems including Sugar CRM, Phoenix (digital booking platform), and CCI (print booking platform).
• Ensure systems run reliably and support the day-to-day needs of advertising and sales teams.
• Maintain strong data quality and governance across customer, campaign, product, and booking data.
• Troubleshoot system issues and work with internal technology teams and vendors to resolve them.
• Monitor and support integrations between CRM, booking platforms, ad tech systems, and reporting tools.
• Provide system support and guidance to Sales, Advertising Operations, Campaign Management, and Finance teams.
• Deliver user training, documentation, and onboarding support for new system users.
• Identify opportunities to improve workflows and reduce manual processes across the advertising lifecycle.
• Support reporting and insights development using Power BI, Looker Studio, SQL, and Oracle Reports Builder.
• Assist with system upgrades, enhancements, and user acceptance testing (UAT).

About you

• Experience managing CRM or commercial systems.
• Strong system administration and troubleshooting skills.
• Understanding of digital advertising workflows or campaign processes.
• Strong analytical and problem-solving ability.
• Ability to communicate technical concepts to non-technical users.

Desirable

• Experience with Google Ad Manager or ad trafficking platforms.
• Knowledge of APIs, integrations, or ETL tools.
• SQL or data analysis skills.
• Experience in media, publishing, or advertising environments.

About us

In January 2026, Seven West Media and Southern Cross Media Group (ASX: SXL) joined forces to create one of Australia’s most powerful media companies. Today, SXL is a true multimedia leader with a market‑leading presence across television, audio, publishing and digital.

We are home to some of the nation’s most iconic brands, including the Seven Network and its channels 7two, 7mate, 7flix and 7Bravo, 7plus, 7NEWS.com.au, LiSTNR, the Hit and Triple M radio networks, The Nightly, The West Australian, The Sunday Times and PerthNow – reaching millions of Australians every day.

From trusted journalism like 7NEWS, Sunrise and 7NEWS Spotlight, to much‑loved entertainment including The Voice, Home and Away, Australian Idol, My Kitchen Rules and Farmer Wants A Wife, Seven creates content that sparks conversation and brings the nation together.

Why join us

• Work at the intersection of advertising, data, and technology.
• Employee perks program and well‑being support.
• Be part of a collaborative digital advertising team.
• Opportunity to improve systems that directly support commercial growth.
• Work on platforms and tools used across a major advertising operation.

If you are passionate about systems, data integrity, and improving how teams work, we would love to hear from you!

To apply simply click the ‘Apply Now’ and follow the prompts to submit your resume and cover letter outlining your skills and experience.

SWM is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. SWM does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.