Collections Officer - Permanent

InvoCare; Sydney; On-site; AUD 75,000 - 95,000; Full time

Job summary

InvoCare Rhodes NSW is seeking a Collections Officer to join our Finance team in a permanent role. You will own an Accounts Receivable portfolio, drive collections, reconcile accounts, and liaise with multiple divisions to maintain healthy cash flow.

The role requires 5+ years in collections, AR, or credit control, and strong Excel/ERP skills with a focus on ACCC guidelines and customer service excellence. This on-site position offers a collaborative work environment and growth opportunities.

Qualifications

• Minimum 5 years of experience in Collections, Credit Control or Accounts Receivable
• Familiar with debt collection processes and AR reconciliations
• Proficient in payment allocations and generating statements/invoices
• Excellent communication skills and ability to handle sensitive conversations
• Proficient with Excel and Outlook; experience with ERP systems (Oracle preferred)
• Knowledge of ACCC Debt Collection Guidelines and compliance requirements

Responsibilities

• Manage a portfolio of outstanding accounts and achieve collection targets
• Follow up overdue accounts through proactive communication and resolution of payments
• Reconcile customer accounts and allocate incoming payments
• Generate statements and invoices
• Handle customer queries and service tickets
• Collaborate with internal stakeholders across divisions
• Maintain accurate collection records and documentation
• Contribute to continuous improvement within Accounts Receivable

Skills

Collections experience

Accounts Receivable

Credit Control

Customer service

Excel

ACCC guidelines

Communication

Payment allocation

Oracle ERP

Tools

Oracle ERP

Job description

Rhodes, Sydney NSW | Accounts Receivable & Credit Control Full-Time Permanent Position

Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services

At InvoCare, we're committed to supporting Australian families through life's most meaningful moments.Our trusted brands help thousands of families every year. Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.

We're currently seeking an experienced Collections Officer to join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.

About the Role

Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business. This is a hands-on role that blends collections expertise, stakeholder management, and customer service.

You will:

• Manage a portfolio of outstanding accounts and achieve collection targets
• Follow up overdue accounts through proactive communication and payment resolution
• Reconcile customer accounts and allocate incoming payments
• Generate statements and invoices
• Handle customer queries and service tickets
• Work closely with internal stakeholders across multiple business divisions
• Maintain accurate collection records and documentation
• Ensure compliance with company policies and ACCC debt collection guidelines
• Contribute to continuous improvement initiatives within the Accounts Receivable function

About You

We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.

To be successful, you'll bring:

• Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
• Strong understanding of:
• Debt collection processes
• Accounts Receivable
• Account reconciliations
• Payment allocationKnowledge of ACCC Debt Collection Guidelines
• Strong communication skills and confidence handling sensitive conversations
• Intermediate Microsoft Excel and Outlook skills
• Experience with accounting or ERP systems (Oracle experience highly regarded)
• Excellent attention to detail and ability to manage competing priorities
• A collaborative approach and commitment to delivering exceptional service

Why Join InvoCare?

• Market-leading organisation with a national presence
• Supportive and collaborative team environment
• Modern Rhodes office location
• Opportunities for professional growth and development
• Stable business operating across essential services industries
• Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day