Collections Officer

Bapcor Limited; Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Bapcor is seeking a customer-focused and driven Collections Officer to join our Shared Services team. You will manage a portfolio of customer accounts, ensuring timely collections and resolving account queries to support aged debt management.

This role suits someone who enjoys building relationships, solving problems and working in a fast-paced, high-volume environment where customer service and commercial outcomes go hand in hand.

Qualifications

• Experience in high-volume collections or credit environments.
• Strong customer service and relationship management.
• Excellent communication and negotiation abilities.
• Understanding of basic accounting principles.
• Intermediate Excel and ability to work across multiple systems.
• Strong organisational skills and attention to detail.
• Proactive and solutions-focused mindset.

Responsibilities

• Manage a portfolio of customer accounts across multiple business units.
• Conduct high-volume collections with timely follow-up.
• Investigate and resolve account queries, disputes and reconciliations.
• Support trading terms and credit policy adherence.
• Build relationships with customers and internal stakeholders.
• Minimise aged debt and contribute to cash-flow targets.
• Maintain records of collection activities and account status updates.
• Identify process improvements within the Credit team.

Skills

Accounts receivable

Customer service

Negotiation

Excel

Multiple systems

Attention to detail

Organization

Problem solving

Tools

ERP systems

Accounting software

Job description

Job Description

Company Description

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn
• We get it done

Job Description

We are seeking a customer-focused and driven Collections Officer to join our Shared Services team.

Reporting to the Collections Team Leader, you will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the effective management of aged debt across the business.

This role is ideal for someone who enjoys building relationships, solving problems and working in a fast-paced, high-volume environment where customer service and commercial outcomes go hand in hand.

Key Responsibilities

• Manage a portfolio of customer accounts across multiple business units and ERP systems.
• Conduct high-volume collections activities, ensuring timely follow-up of outstanding accounts.
• Investigate and resolve customer account queries, disputes and reconciliations efficiently.
• Support customers in adhering to agreed trading terms and credit policies.
• Build strong relationships with customers and internal stakeholders to support positive collection outcomes.
• Minimise aged debt and contribute to the achievement of collection and cash flow targets.
• Maintain accurate records of collection activities and account status updates.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives within the Credit team.

Qualifications

You are a motivated and customer-focused professional who thrives in a busy environment and enjoys balancing relationship management with achieving results.

You will bring

• Previous experience in a high-volume collection, accounts receivable or credit environment.
• Strong customer service and relationship management skills.
• Excellent communication and negotiation abilities.
• Sound understanding of basic accounting principles and financial processes.
• Intermediate Excel skills and confidence working across multiple systems.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and a commitment to accuracy.
• A proactive and solutions-focused mindset.

Additional Information

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.

We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email (email protected)