Collections Officer

Thomas Executive Pty Limited; Townsville City; On-site; AUD 81,000 - 99,000; Full time

Job summary

Thomas Executive Pty Limited is seeking a Senior Collections Officer in Inner West Sydney to lead the recovery of overdue customer accounts within asset finance.

You will work directly with customers, brokers and senior management to negotiate payment arrangements and provide regular updates.

This hands-on role offers exposure to insolvency matters and asset recovery within a close-knit team.

Qualifications

• Previous collections experience within asset finance, equipment finance, banking or a related financial services environment.
• Experience managing overdue customer accounts and negotiating payment arrangements.
• Strong communication and relationship-building skills.
• A practical and professional approach to resolving difficult customer situations.
• Good organisational skills with the ability to manage your own portfolio and priorities.
• Strong attention to detail and accurate record keeping.
• Confidence dealing with customers, brokers and external professional advisers.
• Working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Manage a portfolio of overdue customer accounts.
• Contact customers regarding outstanding payments and negotiate appropriate payment arrangements.
• Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements.
• Respond to enquiries from customers and brokers in a professional and timely manner.
• Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required.
• Maintain accurate records and provide regular reporting on overdue accounts.
• Escalate more complex recovery matters to senior management.
• Assist with the repossession and sale of motor vehicles and other financed assets where required.
• Work with external collection and recovery specialists on more complex matters.
• Build strong working relationships with customers and internal and external stakeholders.

Skills

Collections experience

Negotiation

Communication

Relationship-building

Organisational skills

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

Job Description

Senior Collections Officer

Inner West Sydney
Asset Finance | Commercial Collections
Established Finance Business
Remuneration: to $90k plus super

About the Company

Our client is an established Australian finance business providing funding predominantly for vehicles.

With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.

This is an opportunity to join a close-knit team where you will have responsibility for managing customer accounts and working directly with senior management.

About the Role

Reporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues.

This is a hands‑on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes.

You’ll manage accounts through the collections process and provide regular updates on overdue accounts. Where matters become more complex, you’ll work closely with senior management and external recovery specialists.

The role also provides exposure to insolvency matters, asset repossessions and loss recovery.

Key Responsibilities

• Manage a portfolio of overdue customer accounts
• Contact customers regarding outstanding payments and negotiate appropriate payment arrangements
• Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements
• Respond to enquiries from customers and brokers in a professional and timely manner
• Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required
• Maintain accurate records and provide regular reporting on overdue accounts
• Escalate more complex recovery matters to senior management
• Assist with the repossession and sale of motor vehicles and other financed assets where required
• Work with external collection and recovery specialists on more complex matters
• Build strong working relationships with customers and internal and external stakeholders

About You

• Previous collections experience within asset finance, equipment finance, banking or a related financial services environment
• Experience managing overdue customer accounts and negotiating payment arrangements
• Strong communication and relationship‑building skills
• A practical and professional approach to resolving difficult customer situations
• Good organisational skills with the ability to manage your own portfolio and priorities
• Strong attention to detail and accurate record keeping
• Confidence dealing with customers, brokers and external professional advisers
• Working knowledge of Microsoft Word, Excel and Outlook

What's On Offer

• Join an established Australian finance business
• Broad collections role with ownership of your own portfolio
• Exposure to commercial collections, insolvency and asset recovery matters
• Work directly with experienced senior management
• Close-knit and supportive working environment
• Inner West Sydney location
• Remuneration subject to experience

Culture & Environment

Our client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems.

You’ll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.