Collections Officer - $85K-$95K+S (2 days WFH)

Dash Recruitment; Sydney; Hybrid; AUD 85,000 - 95,000; Full time

Job summary

Dash Recruitment is seeking a Collections Officer for a client in the Australian green energy sector. You will manage a portfolio of SMB accounts, handling arrears and payments, with a focus on timely debt collection and negotiation of arrangements.

The role requires at least 3 years in commercial or consumer collections, strong communication, and the ability to work towards targets in a collaborative team environment. Alexandria location, 2 days WFH.

Qualifications

• 3+ years in commercial or consumer collections with success in targets.
• Excellent verbal and written communication.
• Organisational excellence with ability to multitask.
• Full working rights; background and criminal checks may be conducted.

Responsibilities

• Timely collection of outstanding debts.
• Managing a ledger of debtors.
• Processing of payments.
• Negotiating payment arrangements and assistance.
• Recommending disconnection and/or legal action to minimise financial risk.
• Liaising with other departments to resolve account issues.
• Investigation of illegal usage.
• Ledger management and payment allocations.
• Other reasonable duties as required by manager.

Skills

Communication skills

Negotiation

Customer service

Multitasking

Organisation

Job description

Collections Officer - $85K-$95K+S (2 days WFH)

Our client is Multi Award winning Australian company focusing on the small to medium-sized business market within the green energy space.

The Role

We have an exciting opportunity for a highly skilled and passionate Collections officer to join their friendly growing team. Working in-house you will be responsible for a set portfolio of small to medium business accounts. You will be responsible for all aspects of account management and arrears collection for your portfolio, with clear and achievable targets.

To be successful in this role you will have a minimum of three years of experience in a commercial or consumer collections environment, with a proven ability to manage collections, negotiate effectively, problem-solve customer issues and work consistently to targets. Alexandria location, close to public transport.

What you will be doing:

• Timely collection of outstanding debts
• Managing a ledger of debtors
• Processing of payments
• Negotiating payment arrangements and assistance
• Recommending disconnection and/or legal action to minimise financial risk
• Liaising with other departments to resolve account issues
• Investigation of illegal usage
• Ledger management and payment allocations
• Other reasonable duties as required by manager

Essential skills and experience:

The role requires a commercially savvy operator who is able to navigate a broad range of activities, from collections, build client relationships and handle disputes.

• 2 years plus experience in collections ideally handling commercial customers
• Outstanding verbal and written communication skills
• Organisational excellence and the ability to multitask and prioritise
• A customer-centric mindset and commitment to delivering world-class experiences
• Only those with full working rights need apply, background and criminal checks may be conducted.