Collections Officer

Smaart Recruitment; Sydney; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Hybrid work post induction

Career development opportunities

Close-knit team

Job summary

Smaart Recruitment has a client in North Sydney seeking a Collections Officer to manage overdue accounts, negotiate payment plans, and achieve recovery outcomes with compliant, empathetic customer interactions.

The role is full-time, hybrid after induction (WFH Thursdays), based in North Sydney (2060). Competitive salary around $80,000 plus super, with a supportive team and clear career development.

Qualifications

• Experience in debt collections or credit control.
• Strong communication and negotiation skills.
• Ability to meet KPI targets and manage time efficiently.

Responsibilities

• Manage a portfolio of overdue accounts and conduct collections activity.
• Negotiate payment arrangements with customers in hardship.
• Maintain accurate records and case notes.
• Work with compliance requirements and quality standards.
• Aim for KPI targets including contact volumes and debt resolution.
• Contribute to process improvements and maintain high service standards.

Skills

Debt collections

Credit control

Customer service

Call centre

Financial services

Job description

Our client has been shaking up the finance industry by providing tailored financial solutions to support vendors and agents with the costs associated with buying and selling property. As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office.

You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care.

What you’ll be doing

• Manage a portfolio of overdue accounts and conduct inbound/outbound collections activity
• Negotiate payment arrangements and work with customers experiencing hardship
• Maintain accurate records, case notes, and documentation
• Follow compliance requirements, workflows, and quality standards
• Work towards KPIs including contact volumes, promise-to-pay conversions, and debt resolution outcomes
• Contribute to process improvements and maintain high-quality customer service standards

What’s on offer

• Full-time permanent position
• $80,000 + Super
• Monday - Friday, 8:30am-5:00pm
• North Sydney office (2060) with hybrid work post induction (Thursdays WFH)
• Supportive, close-knit team with ongoing career development opportunities

What we’re looking for

• Previous experience in debt collections, credit control, customer service, call centres, or financial services
• Strong communication, negotiation, and conflict resolution skills
• Experience working towards KPIs and performance targets
• Strong attention to detail, organisation, and time management skills
• A professional, resilient, and empathetic approach when handling challenging conversations
• Confidence learning new systems, processes, and regulatory requirements

If you’re looking to take the next step in your customer service or finance career and want to join a supportive team where you can make a genuine impact, we’d love to hear from you.

Additional information

• Full time permanent position | $80,000 + super
• Monday - Friday business hours | Close-knit team
• North Sydney office (2060) and hybrid work arrangement post induction