Collections Officer

Select Aust Sydney; Georges River; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Full paid training

Career progression

Uncapped monthly bonuses

Fixed business hours

Weekends off

Job summary

Randstad, partnering with a leading Australian credit management group in Hurstville, is looking for a Collections Officer. You will handle sensitive conversations with empathy, negotiate payment arrangements, and help everyday Australians regain financial stability.

No prior debt-collection experience is required. We offer fixed business hours, weekends off, a structured onboarding, competitive base salary with uncapped monthly bonuses, full training, and clear career progression within

Qualifications

• No prior debt recovery or financial services experience required.
• Strong transferable customer service skills and verbal communication.
• Ability to handle sensitive financial discussions with empathy and professionalism.

Responsibilities

• Handle inbound and outbound calls to understand financial situations.
• Negotiate realistic, manageable payment arrangements with customers.
• Conduct investigative support and update customer records as needed.
• Maintain accurate interaction notes complying with regulations.

Skills

Customer Service

Communication

Empathy

Active Listening

Resilience

Attention to Detail

Job description

Job Type: Permanent position | Full time position

Job Description

Collections Officer Hurstville CBD, NSW 2220 Full-Time | Mon

• Fri (8:30 AM
• 5:00 PM)
• No weekends or late nights!

Competitive Base Salary + Super + Uncapped Monthly Bonuses No collections experience needed

• Full paid training & ongoing career progression provided

About the Opportunity Are you currently working in retail, hospitality, call centres, or customer service , but feeling stuck with late nights, weekend shifts, or capped earnings? At Randstad , we have partnered exclusively with an established, highly respected Australian credit management leader based in Hurstville to find empathetic, confident communicators.

In this role, you'll pivot your existing people skills into a high-reward corporate career. You'll assist everyday Australians in overcoming financial challenges while unlocking uncapped earning potential in a supportive, fun-filled office culture. Why

You'll Love Working Here Competitive bonus Structure: Take control of your paycheque

• your dedication and communication skills directly drive your monthly incentive potential.

True Work-Life Balance: Enjoy fixed business hours with guaranteed free weekends and zero late nights. Supportive & Vibrant Workplace: Regular team events, quarterly recognition awards, fully catered celebrations, and well-being initiatives.

Comprehensive Career Launchpad: Enjoy a fully paid, structured onboarding program followed by clear career progression pathways within financial services.

What You’ll

Be Doing Working on behalf of major Australian financial and credit institutions, you will handle sensitive financial conversations with empathy and professionalism: Customer Negotiation & Solutions: Engage with customers via inbound and outbound calls to understand their unique financial situations and negotiate realistic, manageable payment arrangements. Investigative Support: Utilise search tools and modern skip-tracing techniques to re-connect with customers and update records.

Relationship & Trust Building: Overcome objections, de-escalate sensitive situations, and build trust through respectful, non-judgmental dialogue. Compliance & Data Integrity: Maintain clear, precise interaction notes while adhering to industry regulations and compliance standards. What Makes

You a Great Fit? No prior debt recovery or financial services experience is required!

We are searching for candidates with strong transferable customer service skills who possess: Strong Communication Skills: Excellent verbal communication and confidence when engaging with people over the phone. Empathy & Active Listening: Emotional intelligence to handle delicate financial discussions with maturity and compassion. Resilience & Drive: A positive, resilient mindset capable of thriving in a fast-paced environment with a drive to achieve targets. Attention to Detail: Ability to accurately document records and quickly learn business compliance rules.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.