Collections Consultant

Anglo Scottish Asset Finance Limited; Brisbane; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Culture and recognition program

Novated leasing benefits

Parental leave 12 weeks

Learning & development opportunities

Wellbeing platform access

Income protection insurance

Volunteer leave

Rewards program

Diversity & inclusion

Hybrid working flexibility

Job summary

MMS is seeking a proactive Collections Officer in Brisbane to reduce arrears and recover outstanding balances. You will contact customers by phone, email or written correspondence, negotiate repayment plans, and ensure compliance with policies and relevant legislation.

With experience in collections or customer service, you will assess circumstances, document interactions in CRM, and escalate unresolved balances while maintaining professionalism and empathy. Hybrid working options available.

Qualifications

• Previous experience in collections, customer service, or a call centre environment (preferred)
• Strong communication and negotiation skills
• Ability to handle difficult conversations calmly and professionally
• Good attention to detail and record-keeping skills
• Ability to work to targets and deadlines
• Basic computer skills and experience using CRM or collection systems
• Understanding of customer service and ethical collections practices
• Awareness of compliance, privacy, and conduct obligations (training provided where )
• Problem-solving skills and sound judgement
• Resilience and ability to manage challenging customer interactions

Responsibilities

• Contact customers via phone, email, or written correspondence regarding arrears on accounts
• Negotiate payment plans and resolve arrears in line with internal policies
• Assess customer circumstances and provide appropriate repayment options
• Maintain accurate and detailed account notes in customer systems
• Monitor accounts and follow up as to ensure repayments are maintained
• Escalate cases where balances remain unresolved or risk indicators are identified
• Respond to customer enquiries and complaints professionally and empathetically
• Ensure all collection activity complies with regulatory and legal obligations
• Ad Hoc requirements as directed.

Skills

Communication skills

Negotiation skills

Customer service

Attention to detail

Targets & deadlines

CRM experience

Compliance awareness

Problem-solving

Resilience

Education

VCE or equivalent

Tools

CRM software

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Here’show you will make a difference in this role…

The Collections Officer is responsible for supporting MMS in reducing arrears, engaging with customers to recover outstanding balances, and negotiating suitable repayment arrangements while maintaining compliance with company policies and relevant legislation.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include: Contact customers via phone, email, or written correspondence regarding arrears on accounts

• Contact customers via phone, email, or written correspondence regarding arrears on accounts
• Negotiate payment plans and resolve arrears in line with internal policies
• Assess customer circumstances and provide appropriate repayment options
• Maintain accurate and detailed account notes in customer systems
• Monitor accounts and follow up as to ensure repayments are maintained
• Escalate cases where balances remain unresolved or risk indicators are identified
• Respond to customer enquiries and complaints professionally and empathetically
• Ensure all collection activity complies with regulatory and legal obligations
• Ad Hoc requirements as directed.

Requirements

• Previous experience in collections, customer service, or a call centre environment (preferred)
• Strong communication and negotiation skills
• Ability to handle difficult conversations calmly and professionally
• Good attention to detail and record-keeping skills
• Ability to work to targets and deadlines
• Basic computer skills and experience using CRM or collection systems
• Understanding of customer service and ethical collections practices
• Awareness of compliance, privacy, and conduct obligations (training provided where )
• Problem-solving skills and sound judgement
• Resilience and ability to manage challenging customer interactions

Qualifications

VCE or equivalent (not , but preferred)

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program
• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We value the skills and attributes veterans can bring to our organisation.
• We embrace hybrid working and welcome conversations about flexibility.

Embracing our value ofEveryone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at