Collection Officer

RESIMAC; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

WFH flexibility

Supportive team culture

Development opportunities

Discounts and deals

Breakfast bar

Paid parental leave

Salary packaging & EAP

Job summary

Resimac Group in Australia is seeking a Collections Officer to join the Recoveries team and manage Asset Finance accounts across a broad range of recovery and collections activities. You will engage with borrowers, agents and solicitors, ensuring accounts are managed efficiently and in line with regulatory requirements.

This role suits someone with experience in collections or customer service, who is highly organised and confident balancing administration, stakeholder management and sensitive

Qualifications

• Experience in collections, recoveries, or financial services administration.
• Strong communication and negotiation skills.
• Highly organised with excellent attention to detail.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Manage collections and recovery activities for Asset Finance accounts.
• Contact customers about arrears and payment arrangements.
• Process hardship applications and related communications.
• Prepare and issue collection notices and default instructions.
• Liaise with borrowers, solicitors and third-party providers.
• Maintain accurate records and data entry across systems.

Skills

Collections

Customer service

Negotiation

Attention to detail

Organised

Excel

Call centre experience

Stakeholder management

Tools

Microsoft Excel

Job description

Resimac Group is a dynamic and leading ASX-listed non-bank lender and multi-channel distribution business in Australia and New Zealand. We enable homeowners and businesses to achieve their dreams by providing innovative, fast and accessible lending solutions to homeowners, consumers and business across Australia and New Zealand.

Our brands include Resimac, Resimac NZ, homeloans.com.au and Resimac Asset Finance and we're proud to be servicing over 50,000+ current customers, with assets under management of over $15 billion, and a fast-growing workforce of over 330 people operating across Australia, New Zealand and the Philippines.

About the opportunity

We are seeking a customer-focused and detail-oriented Collections Officer to join our Recoveries team and support the management of Asset Finance accounts across a range of recovery and collections activities.

This role offers the opportunity to work across a broad range of customer interactions, account maintenance and collections processes, helping customers find appropriate solutions while supporting positive business outcomes. You'll liaise with borrowers, agents, solicitors and internal stakeholders, ensuring accounts are managed efficiently, professionally and in line with regulatory requirements.

It's an ideal opportunity for a collections, customer service or recoveries professional who enjoys a fast-paced environment, is highly organised, and is confident balancing administration, stakeholder management and customer conversations.

Key responsibilities

Managing collections and recovery activities for Asset Finance accounts

Contacting customers to discuss arrears, payment arrangements, hardship options and account resolutions

Processing hardship applications and associated customer communications

Preparing and issuing collection notices, default instructions and arrears correspondence

Liaising with borrowers, solicitors, mercantile agents and other third-party providers

Managing inbound account enquiries and responding to customer requests via phone and email

Processing account maintenance activities including direct debit changes, variations and account updates

Following up customers for outstanding documentation, hardship information, insurance claims and settlement requirements

Maintaining accurate records and data entry across relevant systems

Supporting account administration activities and invoice processing

Ensuring all customer interactions are conducted in accordance with company policies, legislative requirements and service standards

About you

To be successful in this role, you will bring:

Previous experience in collections, recoveries, customer service or financial services administration

Strong communication and negotiation skills, with the ability to engage professionally with customers and stakeholders

Excellent attention to detail and a highly organised approach to managing workloads

The ability to work effectively in a high-volume, fast-paced environment

Strong customer service skills with a compassionate and empathetic approach

Sound problem-solving and analytical abilities

Confidence managing multiple priorities while meeting deadlines

Strong computer literacy and intermediate Microsoft Excel skills

Experience within a call centre, collections or lending environment will be highly regarded

Knowledge of consumer credit legislation, hardship requirements or privacy obligations will be advantageous

This role offers the opportunity to make a meaningful impact by helping customers navigate challenging financial situations while supporting strong recovery outcomes for the business.

You'll work as part of a supportive and collaborative team, gaining exposure to a broad range of collections and recoveries activities while developing valuable experience within a highly regulated financial services environment.

What's in it for You?

At Resimac, your growth and wellbeing matter. You'll enjoy:

WFH flexibility

Supportive, friendly and approachable team culture

Internal development and cross-training opportunities

Reward platform with discounts, cashback and deals

Daily breakfast bar

Paid parental leave (16 weeks)

Salary packaging, EAP and external professional development

Resimac is committed to building a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI communities, mature workers, people with disability, and people from culturally diverse backgrounds.