Asset Finance Collections Specialist

RESIMAC; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

WFH flexibility

Supportive team culture

Development opportunities

Discounts and deals

Breakfast bar

Paid parental leave

Salary packaging & EAP

Job summary

Resimac Group in Australia is seeking a Collections Officer to join the Recoveries team and manage Asset Finance accounts across a broad range of recovery and collections activities. You will engage with borrowers, agents and solicitors, ensuring accounts are managed efficiently and in line with regulatory requirements.

This role suits someone with experience in collections or customer service, who is highly organised and confident balancing administration, stakeholder management and sensitive

Qualifications

• Experience in collections, recoveries, or financial services administration.
• Strong communication and negotiation skills.
• Highly organised with excellent attention to detail.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Manage collections and recovery activities for Asset Finance accounts.
• Contact customers about arrears and payment arrangements.
• Process hardship applications and related communications.
• Prepare and issue collection notices and default instructions.
• Liaise with borrowers, solicitors and third-party providers.
• Maintain accurate records and data entry across systems.

Skills

Collections

Customer service

Negotiation

Attention to detail

Organised

Excel

Call centre experience

Stakeholder management

Tools

Microsoft Excel

Job description

Resimac Group in Australia is seeking a Collections Officer to join the Recoveries team and manage Asset Finance accounts across a broad range of recovery and collections activities. You will engage with borrowers, agents and solicitors, ensuring accounts are managed efficiently and in line with regulatory requirements.

This role suits someone with experience in collections or customer service, who is highly organised and confident balancing administration, stakeholder management and sensitive