Coastal Café Manager — Lead Operations & Service

62Thirty Cafe & Bar; Bunbury; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive pay based on experience

Welcoming cafe environment

Supportive team and collaborative work

Development opportunities in cafe/hosp

Résumé du poste

62Thirty Cafe is seeking an experienced Cafe Manager to oversee daily operations in Bunbury, WA. You will coordinate food and beverage services, manage staff, monitor stock and finances, and ensure customers receive an excellent standard of service.

The role requires hands-on leadership, strong organisational and communication skills, and the ability to maintain efficient operations while contributing to the venue's ongoing success.

Qualifications

• At least 2 years of relevant management or supervisory experience in cafe/restaurant hospitality.
• Certificate IV or Diploma in Hospitality Management or equivalent is highly regarded.
• Strong leadership, staff training and motivation skills.
• Experience coordinating daily hospitality operations and managing customer service standards.
• Knowledge of stock control, purchasing, supplier management and inventory procedures.
• Understanding of budgeting, cost control, pricing and financial record-keeping.
• Ability to organise staff rosters and manage competing priorities.
• Excellent communication, interpersonal and problem-solving skills.
• Knowledge of food safety, hygiene and workplace health and safety requirements.
• Strong organisational skills and attention to detail with a commitment to high service standards.
• Flexibility to work rostered shifts including weekends and public holidays.

Responsabilités

• Oversee and coordinate the daily operations of the cafe, including food preparation coordination, customer service and dining operations.
• Plan menus in consultation with chefs, taking into consideration customer preferences, food quality, seasonal availability and business requirements.
• Plan and organise special functions, events and group bookings as required.
• Arrange the purchasing of food, beverages, equipment and other supplies, ensuring purchases remain within budget.
• Monitor supplier arrangements, negotiate prices where appropriate and maintain stock levels.
• Establish and review pricing for menu items in line with budgets and business objectives.
• Maintain accurate records of stock levels, purchases, sales, expenses and other financial transactions.
• Monitor revenue, expenditure and operational costs to support financial performance of the cafe.
• Ensure dining areas, kitchen facilities and service areas are clean, functional and maintained to a high standard.
• Ensure compliance with food safety, hygiene and WHS regulations.
• Monitor customer feedback and communicate with customers to assess satisfaction.
• Handle customer enquiries, feedback and complaints professionally and implement improvements.
• Recruit, train, supervise and coordinate front-of-house and kitchen staff.
• Prepare staff rosters, allocate duties and monitor performance to ensure adequate staffing and efficient service.
• Establish and maintain service standards and procedures for consistent customer experience.
• Oversee reservations and customer service activities and assist front-of-house during peak periods.
• Coordinate communication between kitchen and front-of-house for smooth service delivery.
• Identify opportunities to improve operational efficiency and customer satisfaction.

Connaissances

Leadership

Staff supervision

Customer service

Stock management

Budgeting

Rostering

Communication

Problem solving

Food safety knowledge

Organisational skills

Flexibility

Formation

Certificate IV or Diploma in Hospitality Management

Description du poste

62Thirty Cafe is seeking an experienced Cafe Manager to oversee daily operations in Bunbury, WA. You will coordinate food and beverage services, manage staff, monitor stock and finances, and ensure customers receive an excellent standard of service.

The role requires hands-on leadership, strong organisational and communication skills, and the ability to maintain efficient operations while contributing to the venue's ongoing success.