Cluster Reservations Coordinator

TFE HOTELS; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

TFE HOTELS’ Vibe Hotel Melbourne Docklands is seeking a Cluster Reservations Coordinator VIC. You will manage group bookings, liaise with travel agents and corporate planners, and ensure seamless experiences from inquiry to confirmation.

Based on-site, you’ll thrive in a people‑focused, fast‑paced environment, building connections with guests from diverse backgrounds and turning dream itineraries into reality while delivering exceptional service.

Job description

Cluster Reservations Coordinator VIC

The world is full of eager travellers waiting to fulfil their dreams.

Sure, we help build the dream. Based at Vibe Hotel Melbourne Docklands, it's our Cluster Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.

Which brings us to you.

You thrive on driving other people's excitement. It's what makes you tick and others smile. Like us, you love nothing more than ticking off bucket lists. Every day.

You're the definition of a people person. Curious, caring, interested and interesting, you effortlessly connect with people and groups from all walks of life.

You're inquisitive, not intrusive, and instinctively know the right questions to ask to better understand guests' needs. You make them feel right at home before they've even crossed our threshold.

Straight up! It's the reason we get people returning time and again. You see, our hotels are all about connection however you cut it. Connection with place, people, and cutting-edge technology.

In a dynamic market (#FOMO #Forever!), it's the kind of edge that similarly turns external stakeholders' heads - travel agents, event creatives and corporate planners - who connect with us, knowing their business is in safe hands. Thanks to you, no-one misses out.