Cluster Manager

Ferrari Formalwear; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Bonus structure

Staff discounts

Training & development

Leadership opportunity

Job summary

Ferrari Formalwear in Melbourne leads six menswear stores and is seeking a dynamic multi-site retail leader to own performance across the network. You will drive sales, coach Store Managers and build a high-performing team while managing budgets and creating a winning customer service culture.

With 2+ years in multi-store fashion retail leadership, you will optimise P&L, wage costs and store results, travel between sites, and lead by example to deliver exceptional service and strong KPIs.

Qualifications

• Minimum 2 years' multi-site retail management experience across multiple stores.
• Proven ability to drive sales, budgets and KPIs.
• Strong P&L, wage and expense management skills.
• Experience recruiting, coaching, and performance management.

Responsibilities

• Drive sales and profitability by achieving store budgets, sales targets and regional KPIs.
• Analyse performance by monitoring store results, identifying opportunities and implementing strategies to improve sales and productivity.
• Lead and develop teams by coaching Store Managers and delivering training for a high-performance sales culture.
• Manage budgets and expenses including wage control, profit and loss performance and operational costs.
• Champion exceptional customer service by setting high standards and resolving escalated complaints promptly.
• Recruit and retain talent by proactively recruiting Store Managers and supporting store-level recruitment.
• Maintain visual merchandising standards and ensure company policies are followed.
• Drive accountability and continuous improvement through regular store visits and development of teams.

Job description

This is your opportunity to take ownership of the performance of 6 stores specialising in Mens Suits. Drive sales capability to influence business outcomes and develop the next generation of retail leaders.

Working closely with our Store Managers and their teams, you'll bring commercial thinking, energy and accountability to every store. You'll have the autonomy to drive performance, build a winning sales culture and make a genuine impact.

Key responsibilities

Drive sales and profitability by achieving and exceeding store budgets, sales targets and regional KPIs.

Analyse performance by monitoring store results, identifying opportunities and implementing strategies to improve sales and productivity.

Lead and develop teams by inspiring Store Managers, delivering coaching and training, and building a high-performance sales culture.

Manage budgets and expenses including wage control, profit and loss performance and operational costs.

Champion exceptional customer service by setting high standards, coaching teams and resolving escalated customer complaints promptly.

Recruit and retain talent by proactively recruiting Store Managers and supporting store-level recruitment.

Maintain operational excellence by ensuring visual merchandising standards, company policies, procedures and directives are consistently followed.

Drive accountability and continuous improvement through regular store visits, performance management, effective communication and ongoing development of your teams.

About you

Minimum 2 years' multi-site retail management experience across 4+ stores, ideally in fashion retail.

Proven ability to drive sales, exceed budgets and deliver strong KPIs.

Strong commercial acumen, including P&L, wage and expense management.

A track record of recruiting, coaching, developing and performance-managing teams.

Inspirational leadership skills with a passion for building high-performing teams and delivering exceptional customer service.

Excellent communication, organisation and problem-solving skills.

A self-motivated, results-driven approach, a current driver's licence and flexibility to travel between stores.

• Competitive salary package, including a car allowance and all the tools of the trade.
• Bonus structure and employee incentives that reward performance and results.
• Fantastic staff discounts across our range.
• Ongoing training and development to strengthen your leadership and commercial capabilities.
• Supportive leadership and resources to help you succeed.
• A meaningful leadership opportunity within an established Australian family-owned business with a proud heritage.

About us

With a proud Australian family-owned heritage spanning approximately 60 years, Ferrari Formalwear & Bridal has helped more than one million customers look and feel their best for life's most memorable occasions. From weddings and school formals to special celebrations, our business is built on personalised service, quality and helping customers find their perfect look.