Club Millesime Team Lead — Elevate Luxury Service

SOFITEL; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a dedicated Club Millesime Manager to lead and inspire the luxury hospitality team, delivering exceptional guest experiences across the Executive Lounge and related services.

You will oversee service standards, stock, and coordination with departments, while ensuring safety and wine knowledge informs guest interactions. Flexible to evenings, weekends and public holidays is essential.

Qualifications

• Proven leadership experience in luxury hospitality or executive lounge environments.
• Exceptional guest service skills with a passion for memorable experiences.
• Excellent communication, interpersonal and problem-solving abilities.
• Sound understanding of Food & Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene and security.
• Knowledge of wine, spirits, and menus to guide team and guests.

Responsibilities

• Lead and inspire the Club Millesime team to exceed targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills and maximise service quality, upselling opportunities and team performance.
• Maintain expert knowledge of menus, beverages and wines to guide the team and elevate guest satisfaction.
• Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.

Skills

Leadership experience

Guest service

Communication

F&B knowledge

Stock management

Safety & hygiene

Wine knowledge

Evenings/weekends/holidays flexibility

Job description

Sofitel Sydney Darling Harbour is seeking a dedicated Club Millesime Manager to lead and inspire the luxury hospitality team, delivering exceptional guest experiences across the Executive Lounge and related services.

You will oversee service standards, stock, and coordination with departments, while ensuring safety and wine knowledge informs guest interactions. Flexible to evenings, weekends and public holidays is essential.