Club Manager: Lead Member Experience & Growth

Vivaleisure; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Paid Parental Leave

Free fitness membership

Viva +1

CU Health access

Learning and development opportunities

Central locations with new facilities

Job summary

Viva Leisure is seeking a Club Manager for Plus Fitness Hocking, Perth, to lead a team and own the club's day-to-day operations. You will foster a welcoming, high-performing culture, drive memberships, and ensure smooth operations while delivering outstanding member experiences.

This permanent full-time role requires strong leadership, sales ability, and a passion for fitness. You’ll help grow the community, maintain safety standards, and contribute to Viva Leisure's continued success.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Strong knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within the fitness or retail sectors.
• Demonstrated people management and team leadership experience.
• Proven sales aptitude with a results-driven mindset and ability to meet targets.
• Outstanding communication and leadership skills to engage team members and clients.
• Proven ability to drive operational excellence with strong organisational skills.

Responsibilities

• Drive new member sign-ups, manage renewals and boost member satisfaction.
• Ensure high-quality service to members and guests; handle feedback professionally.
• Maintain operational procedures; manage club administration, auditing and cleanliness.
• Ensure health and safety standards across activities, equipment and facilities.
• Recruit, train, schedule and manage in-club staff; maintain morale and performance.
• Plan local marketing, community events and promotions to attract members.
• Oversee fitness programs and class scheduling to meet member needs.

Skills

First Aid & CPR

Fitness industry passion

Sales & customer service

People management

Sales aptitude

Communication & leadership

Operational excellence

Viva values

MS Office

Tools

Microsoft Office

Job description

Viva Leisure is seeking a Club Manager for Plus Fitness Hocking, Perth, to lead a team and own the club's day-to-day operations. You will foster a welcoming, high-performing culture, drive memberships, and ensure smooth operations while delivering outstanding member experiences.

This permanent full-time role requires strong leadership, sales ability, and a passion for fitness. You’ll help grow the community, maintain safety standards, and contribute to Viva Leisure's continued success.