Cloud Support Engineer

Interactive Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite barista at Sydney/Melborne

Staff benefits and partner discounts

Job summary

Interactive Pty Ltd is hiring a Cloud Support Engineer to support Microsoft 365, Azure, and hybrid infrastructures across Australia. You will resolve complex issues, support onboarding, and drive continuous improvement while partnering with architects, engineers and pre-sales teams.

The role emphasizes on-call rotation, strong customer outcomes, and technical expertise in Microsoft platforms, patching, and security best practices.

Qualifications

• Strong Microsoft 365, Azure and legacy on-premises experience.
• Experience supporting cloud and hybrid environments.
• MSP experience highly regarded.
• PowerShell scripting and ServiceNow platform experience.
• Knowledge of email security, DNS, SPF, DKIM and DMARC.
• Understanding of ITIL and operational processes.
• Knowledge of PCI DSS and ISO/IEC 27001.
• Strong communication, documentation and troubleshooting skills.

Responsibilities

• L2/L3 support across Microsoft 365, Azure and legacy platforms.
• Manage Microsoft patching and remediation activities.
• Perform vulnerability remediation across customer environments.
• Identity management for customer platforms using Microsoft systems.
• Submit and process any required change controls.
• Support customer onboarding and service transitions.
• Collaborate with architects, engineers and pre-sales teams.
• Install and maintain applications and services on managed Microsoft platforms.
• Participate in an on-call roster.

Skills

Microsoft 365

Azure

Cloud & hybrid environments

MSP experience

PowerShell scripting

ServiceNow

Email security

DNS/DMARC/SPF

ITIL

ISO/IEC 27001

PCI DSS

Communication

Troubleshooting

Tools

PowerShell

ServiceNow

Job description

At Interactive, we help organisations get the most from their technology through managed services, cloud solutions, cyber security, and infrastructure support. With a strong focus on customer outcomes, we partner with businesses across Australia to deliver reliable, secure, and high-performing technology environments.

We're looking for a Cloud Support Engineer who thrives on solving complex challenges, delivering exceptional customer experiences, and working across Microsoft cloud environments. In this role, you'll support a diverse range of customers across Microsoft 365, Azure, and hybrid infrastructures, helping to maintain critical systems, resolve technical issues, drive continuous improvement, and provide trusted technical expertise.

Some of the key things you'll do:

• L2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.
• Manage Microsoft patching and remediation activities.
• Perform vulnerability remediation across customer environments.
• Identity management for customer platforms using Microsoft systems.
• Submit and process any required change controls.
• Support customer onboarding and service transitions.
• Collaborate with architects, engineers and pre-sales teams.
• Install and maintain applications and services on managed Microsoft platforms.
• Participate in an on-call roster.

What we're looking for:

• Strong Microsoft 365, Azure and legacy on-premises experience.
• Experience supporting cloud and hybrid environments.
• MSP experience highly regarded.
• PowerShell scripting and ServiceNow platform experience.
• Knowledge of email security, DNS, SPF, DKIM and DMARC.
• Understanding of ITIL and operational processes.
• Knowledge of industry best practices (PCI DSS and ISO/IEC 27001).
• Strong communication, documentation and troubleshooting skills.

Why choose us?

• Highly skilled, collaborative team that values expertise and knowledge-sharing.
• Strong learning culture with personalised development plans.
• Commitment to sustainability and community investment.
• Free onsite barista at our Sydney and Melbourne offices.
• Access to a wide range of staff benefits and partner discounts.