Senior Technical Support Engineer

Zscaler; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

A Corp Computers is seeking a Senior Technical Support Engineer in Sydney to serve as the go‑to escalation point, mentor peers, and drive outcomes for clients beyond ticket closure.

Requirements include 3+ years MSP experience in Level 2/3 roles, strong Microsoft 365, networking, security, and backup skills, and a proactive, ownership‑driven approach. The role emphasizes clear client communication and cybersecurity‑first thinking.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 3+ years MSP experience in Level 2/3 support or senior tech role.
• Strong skills across Microsoft 365, networking, security, and backup platforms.

Responsibilities

• Own and resolve complex support issues across Microsoft 365, Azure, Windows Server, networking, and backup stacks
• Be the escalation point, investigate deeply, and resolve issues
• Coach and uplift junior staff with hands-on mentoring
• Lead by example with documentation and process discipline
• Ensure client confidence through clear, jargon-free communication
• Contribute to incident response, compliance, and frameworks like Essential 8 & SMB1001

Skills

MSP experience

Microsoft 365

Networking

Security

Backup platforms

Communication

Ownership

Education

Bachelor's degree in CS/IT

Tools

Azure

Job description

Sydney presents strong prospects for senior technical support engineer roles within its expanding tech sector. These positions often involve complex problem‑solving, troubleshooting, and maintaining high‑level system performance. Companies seek candidates with proven experience in customer support and in‑depth knowledge of various software and hardware platforms.

The job market favors those with excellent communication skills who can interact with both technical and non‑technical clients. Knowledge in networking, server infrastructure, and cloud technologies is greatly valued. There are several opportunities across diverse industries, from startups to well‑established IT firms.

Job seekers should look for roles involving service delivery, system updates, and providing specialist advice. Sydney’s demand for tech professionals means there is a competitive but rewarding job market for senior technical support engineers.

A senior technical support engineer provides expert‑level support to customers experiencing technical issues. They diagnose and troubleshoot complex problems, often escalating to development teams when needed. They also mentor junior staff and contribute to knowledge base articles.

The typical salary range for a senior technical support engineer in Sydney is between $110,000 and $150,000 per year. This can vary based on experience, the company size and specific skill sets required. Compensation packages may also include benefits and bonuses.

Typically, a bachelor's degree in computer science, information technology, or a related field is required. Candidates should possess strong technical troubleshooting skills, excellent communication abilities, and experience with various operating systems, networks and software applications. Prior experience in a support role is often expected.

Top employers include Atlassian, Canva and Amazon Web Services (AWS). These companies frequently hire for technical roles within the Sydney area. They are known for their focus on technology and innovation.

Senior Technical Support Engineer

Join a cybersecurity‑first MSP that’s all about people, not just tech.

At A Corp Computers, we’re redefining what technical support looks like. We’re looking for a Senior Technical Support Engineer to be the go‑to escalation point, mentor others, and drive real business outcomes for our clients, not just close tickets.

What you’ll be doing:

• Own and resolve complex support issues across Microsoft 365, Azure, Windows Server, networking, and backup stacks
• Be the “firewall” for management escalations, dig deep, investigate properly, and resolve
• Coach and uplift junior staff with hands‑on mentoring
• Lead by example with strong documentation and process discipline
• Ensure client confidence through calm, clear, jargon‑free communication
• Play a key role in incident response, compliance, and applying frameworks like Essential 8 & SMB1001

What you will bring:

• 3+ years MSP experience in a Level 2/3 support or senior tech role
• Strong skills across Microsoft 365, networking, security, and backup platforms
• A mindset of ownership, accountability, and continuous improvement
• Clear communication and a passion for great client outcomes
• Cybersecurity‑first thinking baked into your daily work
• A human‑first, values‑driven culture that actually lives by its principles
• Clients who trust us to solve real business challenges, not just IT issues
• A high‑performing team where your voice matters
• Flexibility, autonomy, and a growth path that’s actually achievable

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