Cloud Security Support Specialist

Upwind Security

Williamstown

On-site

AUD 65,000 - 90,000

Full time

5 days ago

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Job summary

Upwind Security is seeking a highly skilled Technical Support Specialist in Australia to troubleshoot complex technical issues, ensuring exceptional customer satisfaction. You will document solutions, escalate critical cases, and leverage cloud expertise to deliver strategic support and build lasting customer relationships.

You will engage with customers via chat, Slack, or email, diagnose problems, and contribute to knowledge base while collaborating with R&D and Product teams to drive

Qualifications

1–3 years in Technical Support, TAM, or Escalation Engineer (not internal IT).
Fluency in English (written and spoken).
Experience with Cloud tech, Containerization, networking, Linux, and Kubernetes.
Experience with OpenSearch, Grafana, and troubleshooting tools.

Responsibilities

Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalate complex issues to R&D or Product when needed.
Educate customers on product features and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and top-tier support.

Skills

English fluency

Adaptability

Team collaboration

Education

Bachelors in Engineering / Cyber Security

Tools

MySQL

Docker

OpenSearch

Grafana

Kubernetes

Linux

Job description

You will engage with customers via chat, Slack, or email, diagnose problems, and contribute to knowledge base while collaborating with R&D and Product teams to drive

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