Cloud Security Support Engineer – Australia

Upwind Security, Inc.; Australia; Remote; AUD 70,000 - 110,000; Full time

Job summary

Upwind is seeking a Technical Support Engineer for Australia to troubleshoot cloud security issues, document solutions, and maintain strong customer relationships. The role requires hands-on experience with cloud services, containers, Linux, and OpenSearch/Grafana skills.

You will engage with customers via chat, email, and Slack, resolve complex problems, and contribute to knowledge base updates while collaborating with R&D and Product teams.

Qualifications

• 1–3 years of experience in Technical Support, Technical Account Manager, or Escalation Engineer.
• Fluent in English, written and spoken.
• Bachelor's degree in Engineering / Cyber Security or equivalent.
• Experience with Cloud technologies, containers (Docker), networking, Linux and Kubernetes.
• Experience with OpenSearch and Grafana; able to use analysis tools for troubleshooting.
• Background in cybersecurity with focus on cloud environments.
• Ability to learn quickly and work well solo or in a team.

Responsibilities

• Provide accurate and timely support via Slack, chat or email to troubleshoot and resolve issues.
• Diagnose and resolve technical problems; escalate to R&D or Product when needed.
• Build relationships, educate customers on product features, maintain a professional tone.
• Create and update support documentation; log interactions in the ticketing system.
• Continuously enhance skills through training to deliver top-tier support.

Skills

English fluency

Cyber security

Cloud technologies

Independent learner

Education

Bachelor's degree in Engineering or Cyber Security

Tools

Docker

Kubernetes

OpenSearch

Grafana

Job description

Upwind is seeking a Technical Support Engineer for Australia to troubleshoot cloud security issues, document solutions, and maintain strong customer relationships. The role requires hands-on experience with cloud services, containers, Linux, and OpenSearch/Grafana skills.

You will engage with customers via chat, email, and Slack, resolve complex problems, and contribute to knowledge base updates while collaborating with R&D and Product teams.