Support Analyst - Technical Integrations & Configuration

System C; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

System C is seeking a Support Analyst to join our Australia and New Zealand operation, focusing on technical integrations and configuration. You will support configuration, testing and deployment of integrations, APIs, and platform components for enterprise customers across cloud-hosted environments.

You will collaborate with Product, Engineering and Professional Services, contribute to documentation and knowledge articles, and participate in continuous improvement initiatives while operating in

Qualifications

• Experience supporting enterprise applications, integrations or technical platforms.
• Knowledge of APIs, web services, system interfaces or integrations.
• Strong troubleshooting and diagnostic skills.
• Experience working within cloud-hosted or SaaS environments.
• Exposure to testing, deployment and release activities.
• Ability to analyse technical issues and identify root causes.
• Strong documentation and communication skills.

Responsibilities

• Supporting the configuration, testing and deployment of integrations and technical components.
• Assisting with API configuration, interfaces and data migration activities.
• Investigating and resolving incidents relating to integrations and platform services.
• Monitoring integration performance and operational health.
• Troubleshooting technical issues across customer environments.
• Supporting upgrades, releases and technical change activities.
• Producing technical documentation, support procedures and knowledge articles.
• Working closely with Product, Engineering and Professional Services teams.
• Supporting customer onboarding and transition into live support.
• Contributing to continuous improvement initiatives and service optimisation.

Skills

Enterprise integrations

APIs & web services

Troubleshooting skills

Cloud/SaaS experience

Testing & releases

Root cause analysis

Documentation & comms

Tools

Postman

Swagger/OpenAPI

Cloud platforms

Job description

Support Analyst - Technical Integrations & Configuration

At System C, we're on a mission to improve health and social care outcomes through innovative software and services. Our solutions support organisations across the UK, Australia and New Zealand, helping professionals deliver more connected, person-centred care.

We're looking for a Support Analyst - Technical Integrations & Configuration to join our growing Australia and New Zealand operation. This is an exciting opportunity to work with modern cloud-based solutions while supporting customers who provide vital services to their communities.

What you'll be doing

You’ll play a key role in supporting the technical services, integrations and platform capabilities that underpin our social care solutions.

Key responsibilities include:

• Supporting the configuration, testing and deployment of integrations and technical components
• Assisting with API configuration, interfaces and data migration activities
• Investigating and resolving incidents relating to integrations and platform services
• Monitoring integration performance and operational health
• Troubleshooting technical issues across customer environments
• Supporting upgrades, releases and technical change activities
• Producing technical documentation, support procedures and knowledge articles
• Working closely with Product, Engineering and Professional Services teams
• Supporting customer onboarding and transition into live support
• Contributing to continuous improvement initiatives and service optimisation

What we're looking for

You’ll bring a combination of technical capability, curiosity and customer focus.

We're interested in candidates who have:

• Experience supporting enterprise applications, integrations or technical platforms
• Knowledge of APIs, web services, system interfaces or integrations
• Strong troubleshooting and diagnostic skills
• Experience working within cloud-hosted or SaaS environments
• Exposure to testing, deployment and release activities
• The ability to analyse technical issues and identify root causes
• Strong documentation and communication skills

Experience within Social Care, Health Care, Government or Human Services environments would be advantageous but is not essential.

At System C, you'll join a supportive team that values collaboration, accountability, continuous improvement and integrity. We encourage people to bring their authentic selves to work while developing their careers in an organisation committed to making a meaningful difference through technology. The company's values include One Team, Always Be Better, Own It, and Do the Right Thing.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.