Clinical Trials Assistant

Canopy Clinical Research; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Canopy Clinical Research in Wollongong, NSW, Australia, is seeking a Clinical Trials Assistant on a full-time permanent basis. You will provide data entry and administrative support to the Clinical Research Team and ensure a professional patient experience.

You will greet patients, manage appointments, maintain the CTMS and trial documentation, assist with budget and payments, and work closely with nurses, phlebotomists, doctors and the Site Director to meet study timelines and quality

Qualifications

• Certificate or Diploma in Pathology, Biomedical Science or a related field preferred.
• Prior experience as Medical Receptionist or Administrator.
• Experience in Clinical Trials is highly desired.
• High attention to detail and ability to correctly manage and import patient/trial data.
• Well-developed interpersonal skills and the ability to communicate effectively and work productively in a team.
• Strong time management skills and high attention to detail.
• Demonstrate a high level of commitment to the principles of quality management and continuous quality improvement.

Responsibilities

• Data entry and administrative support to the Clinical Research Team.
• Greet patients and visitors, ensuring a professional experience.
• Schedule and manage patient appointments and CTMS entries.
• Confirm appointments and guide on study procedures; reschedule as needed.
• Collect and record basic patient information per protocol and privacy rules.
• Respond to general patient inquiries and escalate complex questions to the clinical team.
• Monitor, organise, and replenish site supplies.
• Maintain site documentation and records to GCP standards.
• Provide administrative support for investigator meetings.
• Setup and maintain trial information on site CTMS and physical documentation.
• Assist in study budgets and vendor/payments; oversee site payments.
• Collaborate with Clinical Research Coordinators, Nurses, Phlebotomists, Doctors and Site Director.
• Keep meticulous records for every patient and biological samples.
• Deliver documentation within strict turnaround times.

Skills

Data entry

Administrative support

Patient greeting

Appointment scheduling

Team collaboration

Attention to detail

Time management

Education

Certificate in Pathology

Diploma in Biomedical Science

Tools

CTMS

Job description

We have an exciting opportunity to join our established Wollongong Clinical Research site as a Clinical Trials Assistant on a full-time & permanent basis.

In this position you will be tasked with data entry and administrative support to the wider Clinical Research Team and drive to deliver great customer service.

Greet and assist patients and visitors, ensuring a professional and welcoming experience.

Manage the scheduling of patient appointments and maintain the appointment calendar.

Confirm patient appointments and provide guidance on study procedures and reschedule appointments if necessary.

Collect and record basic patient information in accordance with protocol and privacy regulations.

Respond to general patient inquiries about visits and procedures, escalating complex questions to the clinical team.

Monitor, organise, and replenish site supplies.

Play a key role in accurate data collection and keep reliable project documentation and records in accordance with GCP standards

Provide administrative support for investigator meetings if required.

Setup and maintain trial information on site CTMS, as well as physical trial documentation collection and quality checks

Assist in study budget and expense management, oversight the site payment and vendor payment

Working closely within a team of Clinical Research Coordinators, Nurses, Phlebotomists, Doctors and the Site Director

Keeping meticulous records for every patient and biological samples.

Delivering documentation within strict turnaround times.

Assist with other duties as required, e.g. calibration & equipment checks

The successful candidate will have the following skills/experience:

Certificate or Diploma in Pathology, Biomedical Science or a related field preferred

Prior experience as a Medical Receptionist or Administrator

Experience in Clinical Trials is highly desired

High attention to detail and ability to correctly manage and import patient/trial data

Well-developed interpersonal skills and the ability to communicate effectively and work productively in a team environment

Strong time management skills and high attention to detail

Demonstrate a high level of commitment to the principles of quality management and continuous quality improvement

About us:

Canopy Clinical Research is a dedicated, multi-site, private Clinical Trials network on the East-coast of Australia. We conduct trials on a broad therapeutic range, from Phase 1 through to Phase 4. We excel in generalist studies with a large volunteer recruitment pool and have proven to be equally capable in delivering results for more specialist indications requiring patients.