Site Manager

Canopy Clinical Research; Wollongong City Council; On-site; AUD 120,000 - 150,000; Full time

Job summary

Canopy Clinical Research in Wollongong, NSW seeks an experienced Site Manager to lead day-to-day operations of its Wollongong site, ensuring safe, compliant delivery of clinical trials and support for study teams and non-clinical staff.

The successful candidate will drive site efficiency, maintain facilities and records, manage CAPA and audits, and foster a collaborative environment that delivers high-quality outcomes and an excellent participant experience.

Qualifications

• Tertiary qualification in healthcare, science, business or related discipline.
• Current ICH-GCP certification.
• Working With Children Check where required for the site or duties.
• At least 5 years of clinical research experience, senior site role desirable.
• Experience coordinating people, workflows and operational priorities.
• Experience supporting quality, audit readiness and facilities/equipment compliance.
• Developing people leadership, coaching and performance management capability.
• Strong operational planning, scheduling and resource coordination.
• Solid understanding of ICH-GCP and SOP compliance.
• Proficiency in MS Word, Excel, PowerPoint and Teams.

Responsibilities

• Lead day-to-day site operations to support the safe, timely, efficient, and high-quality delivery of clinical trials.
• Oversee participant scheduling, clinic utilisation, and site workflows to meet requirements.
• Ensure equipment, facilities, records, and registers are compliant and inspection-ready.
• Maintain site-level SOP compliance and escalate gaps promptly.
• Monitor CAPA, audit findings, and operational actions within timeframes.
• Provide leadership and development plans to direct reports.
• Identify, assess and manage site-level risks, escalating as needed.
• Promote a positive workplace culture and excellent participant experience.
• Identify opportunities for continuous improvement across site operations.

Skills

People leadership

Operational planning

Audit readiness

ICH-GCP knowledge

SOP compliance

Risk management

MS Office proficiency

Communication

Education

Tertiary qualification in healthcare/science/business

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Join our established clinical research site in Wollongong and play a key role in leading site operations and supporting the delivery of high-quality clinical trials.

We have an exciting opportunity for an experienced Site Manager to join our clinical research team in Wollongong, NSW.

The Site Manager is responsible for the day-to-day operational leadership of Canopy’s Wollongong clinical research site. The role ensures the site operates efficiently, safely, and compliantly, while providing leadership to designated non-clinical staff and supporting study teams in delivering clinical trials to high-quality standards.

Key Responsibilities

• Lead day-to-day site operations to support the safe, timely, efficient, and high-quality delivery of clinical trials.

• Oversee participant scheduling, clinic utilisation, and site workflows to ensure operational requirements and agreed expectations are consistently met.

• Ensure equipment, facilities, records, and required registers are maintained, current, compliant, and inspection-ready.

• Maintain site-level compliance with Canopy SOPs, policies, and applicable requirements, ensuring identified gaps are addressed or escalated promptly.

• Monitor and coordinate the timely completion of CAPA, audit findings, and operational actions within agreed timeframes.

• Provide leadership and support to direct reports, ensuring staff have current training, clear objectives, and documented development plans.

• Proactively identify, assess, and manage site-level risks, escalating issues appropriately where required.

• Promote a positive workplace culture and contribute to an excellent participant experience.

• Identify and implement opportunities for continuous improvement across site operations, processes, and service delivery.

About you

• Tertiary qualification in healthcare, science, business or a related discipline

• Current ICH-GCP certification

• Working With Children Check where required for the site or duties

• At least 5 years of clinical research experience desirable, including experience as a Senior Clinical Research Coordinator/Nurse or in an equivalent senior site role

• Demonstrated experience coordinating people, workflows and competing operational priorities

• Experience supporting clinical research quality, audit readiness, facilities or equipment compliance

• Developing people leadership, coaching and performance-management capability

• Strong operational planning, scheduling and resource-coordination skills

• Sound understanding of ICH-GCP, clinical research site operations and SOP compliance

• Proficiency in Microsoft Word, Excel, PowerPoint and Teams