Clinical Support Officer

NSW Health; Lithgow City Council; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Salary packaging

Novated Leasing

Education Training Service – 110+ on‑d

Employee Assistance Program (EAP)

Fitness Passport

Job summary

NBMLHD at Lithgow Hospital invites applications for an Administration Clinical Support Officer Level 3. You will provide administrative support to nurses and medical staff, help maintain ward operations, and contribute to efficient workflows across units.

Work within a multidisciplinary team under the Nurse Unit Manager, with opportunities to develop skills in health administration, communications, and patient-centred care within NBMLHD’s supportive regional network.

Qualifications

• Holds or willing to undertake a Certificate III in Health administration or equivalent.
• Excellent communication skills, including accurate spelling, good comprehension, confidence in spoken work and courteous interaction at all levels.
• Demonstrated experience in Microsoft Office, Healthroster, Staff link, iProcurement and My Health Learning.
• Capacity to work under broad supervision and undertake a diverse range of tasks as an effective team member in a high pressure, high volume environment.
• Able to meet the physical demands of the position as listed in the position description.
• Strong organisational skills and ability to meet deadlines.

Responsibilities

• Provide timely and accurate administrative support to nurses, medical staff and allied health professionals to support ward operations and patient care.
• Liaise closely with ward clerks, communication officers and clinical staff to maintain efficient workflows across the service.
• Provide support across multiple wards or units as required by operational needs.
• Contribute to maintaining accurate information management and service delivery.

Skills

Excellent communication skills

Strong organisational skills

Ability to work under pressure

Prioritising skills

Education

Certificate III in Health administration or equivalent

Tools

Microsoft Office

Healthroster

StaffLink

iProcurement

My Health Learning

Job description

Position Classification: Administration Clinical Support Officer Level 3

Location: Lithgow Hospital

Remuneration: $37.27 - $38.44 per hour

Requisition ID: REQ706317

Applications Close: 23/11/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Located in South Bowenfels, the Lithgow Campus is considered as a comprehensive community health centre supporting approximately 20,000 people living in the town and surrounding areas. The services available in Lithgow hospital include Domiciliary care unit, Emergency department, Geriatric assessment unit, Obstetric services, Paediatric service, Drug and Alcohol unit.

An exciting opportunity is available for a motivated and organised Clinical Support Officer to join our team. In this important ward based role, you will provide timely and accurate administrative support to nurses, medical staff and allied health professionals, helping to ensure the smooth day-to-day operation of the ward or unit and supporting the delivery of high-quality patient care.

Working as part of a multidisciplinary healthcare team, you will assist with a range of administrative and transactional tasks, liaise closely with ward clerks, communication officers and clinical staff, and contribute to maintaining efficient workflows across the service. Depending on operational needs, you may provide support across multiple wards or units and will play a key role in ensuring information is managed accurately and services are delivered effectively.

This position requires excellent communication and organisational skills, a collaborative approach, and the ability to work both independently and as part of a busy team environment. While working under the guidance of the Nurse Unit Manager, you will be encouraged to use your initiative and apply established procedures to support patient-centred care and positive service outcomes.

The Welcome Experience: Regional NSW – Make the move!
NSW Government offers a free service to essential workers and their families who are considering or in the process of moving to regional NSW. The Welcome Experience joins Local Connectors with essential workers to provide support which is tailored to the specific needs of the individual or family offering support with relocation, housing, education, social connections, accessibility and healthcare, leisure and recreation and Cultural connections.

Please visit The Welcome Experience websiteto learn about this free service or register now for a Local Connector to contact you by completing the registration form

Benefits available to eligible NBMLHD employees

Opportunity for extra tax savings through Salary Packaging

Novated Leasing

Great education opportunities through Education Training Service which offers over 110 courses each year

Access to our Employee Assistance Program (EAP) for staff and family members

Fitness Passport

What you will bring to the role

• Holds or willing to undertake a Certificate III in Health administration or equivalent.
• Excellent communication skills, including accurate spelling, good comprehension, confidence in the spoken work and ability to deal courteously with people at all levels.
• Demonstrated experience in Microsoft Office, Healthroster, Staff link, iProcurement and My Health Learning.
• Capacity work under broad supervision and to undertake a diverse range of tasks as an effective member of a team in a high pressure, high volume work environment.
• Able to demonstrate problem solving and prioritising skills in a work environment.
• Be able to meet the physical demands of the position as listed in the physical requirements in the position description.
• Strong organisational skills and ability to meet deadlines.

Additional information:

For role related queries or questions contact Danell Thompson on ***************@health.nsw.gov.au

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit the Stepping Up website

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.