Clinical Support Officer

nib Group; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

New starter setup

Health insurance discount

Volunteer leave

Well Program access

Fitness discounts

Employee share plans

Short-term incentive

Life insurance

18 weeks parental leave

Cultural leave 5 days

Gender affirmation leave

Job summary

nib Group is seeking a Clinical Support Officer to provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations. You will help drive operational excellence and support AI-enabled workflow improvements, coordinating stakeholders and producing insights-driven reports.

The role offers varied work across health program delivery, clinical administration and continuous improvement, with hybrid working options and a focus on positive change for

Qualifications

• Experience in health insurance, healthcare or health programs is advantageous.
• Strong organisation and coordination skills with attention to detail.
• Excellent written, verbal and stakeholder communication.
• Proficiency with MS Office and business systems; familiarity with AI-enabled tools.
• Experience leading or participating in process improvements or projects.
• Experience supporting automation or AI-enabled workflow improvements.

Responsibilities

• Provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations.
• Drive operational excellence and support AI-enabled solutions implementation.
• Coordinate stakeholders, prepare meaningful reports and translate insights into actions.
• Contribute to continuous improvement initiatives and project workstreams.

Skills

Org & coord

Communication

Data reporting

AI tools

Automation

Process improvement

Tools

Microsoft Office

Business systems

AI-enabled tools

Job description

About this role

The Clinical Support Officer provides flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit at nib.

The role contributes to better outcomes for our members by driving operational excellence across these two functional areas within the business unit. Working across reporting, administration, stakeholder coordination, clinical request administration and health program support, you'll play an essential role in keeping key services running smoothly and effectively.

Collaborating across teams, you'll identify opportunities to improve processes, support innovation initiatives and deliver meaningful business outcomes. The scope of the role includes an opportunity to lead continuous improvement initiatives, including shaping the implementation of AI-driven solutions that are enhancing the way we work. With responsibilities that evolve alongside business priorities, workloads and leave coverage needs, no two days are quite the same, making this an ideal opportunity for someone who enjoys variety, problem-solving and creating positive change.

About you

Experience in health insurance, healthcare, clinical administration or health program delivery will be highly regarded, particularly if you bring an understanding of healthcare operations, member services or health management programs.

You'll pair this industry knowledge with strong organisational and coordination skills, exceptional attention to detail and the ability to analyse data, prepare meaningful reports, and translate insights into practical recommendations that support better outcomes for members and the business.

You might thrive in this role if you have:

• Demonstrated ability to manage multiple priorities, exercise judgement and deliver outcomes
• Strong organisational and coordination skills, with high attention to detail
• Excellent written, verbal and stakeholder communication skills
• Proficiency in Microsoft Office applications, business systems and AI-enabled tools
• Experience participating in operational improvement initiatives, workstreams or small projects
• Experience supporting automation, AI-enabled workflow improvements or business process optimisation

Don't tick every box? If this role excites you and you bring relevant experience, we'd still love to hear from you.

Who we are

nib is a leading health insurer and health partner across Australia and New Zealand. Our purpose is simple: helping people enjoy better health by making healthcare more accessible, affordable and connected.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

We're committed to creating an accessible recruitment process, if you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs (1-2 days in Hub expected), designed for focus, connection, and collaboration.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance
• Opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.