Clinical Support Officer

Nib Health Funds Limited; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

New starter benefit

50% health insurance discount for new-

Paid volunteering leave through nib

Job summary

nib Health Funds Limited is seeking a Clinical Support Officer to provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit. The role helps drive operational excellence and supports AI-enabled workflow improvements to keep services running smoothly.

You will assist with reporting, administration, stakeholder coordination and clinical request handling, while identifying opportunities to improve processes

Qualifications

• Ability to manage multiple priorities and deliver outcomes.
• Strong organisational and coordination skills with high attention to detail.
• Excellent written and verbal stakeholder communication skills.
• Proficiency with Microsoft Office applications and business systems.
• Experience participating in operational improvement initiatives, workstreams or small projects.
• Experience supporting automation or AI-enabled workflow improvements.

Responsibilities

• Provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations.
• Support reporting, administration, stakeholder coordination and clinical request administration.
• Identify opportunities to improve processes and support AI-driven solutions to enhance workflows.

Skills

Multitasking

Organisational skills

Stakeholder communication

Microsoft Office

AI-enabled tools

Operational improvement

Automation support

Tools

Microsoft Office

AI-enabled tools

Business systems

Job description

About this role

The Clinical Support Officer provides flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit at nib. The role contributes to better outcomes for our members by driving operational excellence across these two functional areas within the business unit. Working across reporting, administration, stakeholder coordination, clinical request administration and health program support, you'll play an essential role in keeping key services running smoothly and effectively. Collaborating across teams, you'll identify opportunities to improve processes, support innovation initiatives and deliver meaningful business outcomes. The scope of the role includes an opportunity to lead continuous improvement initiatives, including shaping the implementation of AI-driven solutions that are enhancing the way we work. With responsibilities that evolve alongside business priorities, workloads and leave coverage needs, no two days are quite the same, making this an ideal opportunity for someone who enjoys variety, problem-solving and creating positive change.

About you

Experience in health insurance, healthcare, clinical administration or health program delivery will be highly regarded, particularly if you bring an understanding of healthcare operations, member services or health management programs. You'll pair this industry knowledge with strong organisational and coordination skills, exceptional attention to detail and the ability to analyse data, prepare meaningful reports, and translate insights into practical recommendations that support better outcomes for members and the business.

You might thrive in this role if you have:

• Demonstrated ability to manage multiple priorities, exercise judgement and deliver outcomes
• Strong organisational and coordination skills, with high attention to detail
• Excellent written, verbal and stakeholder communication skills
• Proficiency in Microsoft Office applications, business systems and AI-enabled tools
• Experience participating in operational improvement initiatives, workstreams or small projects
• Experience supporting automation, AI-enabled workflow improvements or business process optimisation

Who we are

nib is a leading health insurer and health partner across Australia and New Zealand. Our purpose is simple: helping people enjoy better health by making healthcare more accessible, affordable and connected.

Who we are nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information. nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia. In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world.

Our Purpose

Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles. We're committed to creating an accessible recruitment process, if you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs (1-2 days in Hub expected), designed for focus, connection, and collaboration.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance
• Opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leavefor all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.