Clinical Program Manager

Department Of Veterans' Affairs; Western Australia; In loco; AUD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Open Arms – Veterans & Families Counselling is Australia's leading provider of mental health assessment and clinician counselling services for veterans and their families. The Clinical Program Manager (CPM) supports the Assistant Director by improving the quality, safety and distribution of clinical services across Open Arms.

The CPM provides clinical advice, staff development and supports the clinical leadership team.

Mansioni

• Assist the Assistant Director with hiring and onboarding/offboarding of clinical staff and provide mentoring to staff and address performance health and wellbeing issues.
• Apply independent professional judgement, based on evidence, to complex cases and contribute to best practice in mental health services; advise leadership on complex client issues.
• Conduct auditing and risk assessments and facilitate both individual and group case reviews.
• Train staff on new policies, procedures, and standards; contribute to continuous improvement of clinical services.
• Develop professional relationships with internal and external stakeholders and participate in meetings as directed.
• Apply expert clinical knowledge to inform team training and professional development; offer clinical supervision as required.
• Carry a clinical caseload and provide leadership in the absence of the AD; act as the Assistant Director when required.
• Uphold APS Values and the Department’s mission, vision, approach and values.

Descrizione del lavoro

Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinician counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and emerging evidence-based approaches. The Clinical Program Manager (CPM) supports the Assistant Director (AD) by contributing to improvements in the quality, safety and distribution of clinical services across Open Arms. The primary role of the CPM is to provide clinical advice, professional development of clinical staff, and support the clinical leadership team. The CPM is responsible for daily management of clinical teams in the absence of the AD. The CPM assists the AD with client allocations, client assessments, case reviews and operational support to the clinical teams. The CPM is a senior clinician within the team.

• Assist the AD with the hiring of new clinical staff including on-boarding and off-boarding. Provide mentoring of new staff and underperforming staff and advise the AD on issues impacting staff performance, health and wellbeing
• Apply independent professional judgement, based on valid and reliable evidence, to complex cases and contribute to the development and maintenance of best practice in mental health services. Provide advice to the AD and regional leadership team on the management of complex client issues
• Conduct auditing and risk assessments and facilitate both individual and group case reviews
• Train staff in the implementation of new policies, procedures, and standards within the region. Contribute to the development, implementation and evaluation of clinical services to promote continuous improvement
• Develop professional relationships with both internal and external stakeholders and participate in meetings as directed
• Apply expert clinical knowledge to inform team training and professional development
• Offer clinical supervision as required
• Carry a clinical caseload
• Act as the Assistant Director as required
• Apply the principles of cooperative and safe work practices consistent with APS Values and the Department’s mission, vision, approach and values.