Clinical Program Manager

Department of Veterans' Affairs; City Of Rockingham; On-site; AUD 140,000 - 180,000; Full time

Job summary

Open Arms – Veterans & Families Counselling in Australia seeks a Clinical Program Manager to support the Assistant Director by improving the quality, safety and distribution of clinical services across Open Arms.

The CPM provides clinical advice, supports professional development of clinical staff, manages daily operations in the AD's absence, and assists with client allocations, assessments and case reviews.

Responsibilities

• Assist the AD with hiring of new clinical staff, including onboarding and offboarding.
• Provide mentoring of new staff and underperforming staff and advise on staff performance, health, and wellbeing.
• Apply independent professional judgement, based on valid and reliable evidence, to complex cases and contribute to the development and maintenance of best practice in mental health services.
• Provide advice to the AD and regional leadership team on the management of complex client issues.
• Conduct auditing and risk assessments and facilitate both individual and group case reviews.
• Train staff in the implementation of new policies, procedures, and standards within the region. Contribute to the development, implementation and evaluation of clinical services to promote continuous improvement.
• Develop professional relationships with both internal and external stakeholders and participate in meetings as directed.
• Apply expert clinical knowledge to inform team training and professional development.
• Offer clinical supervision as required.
• Carry a clinical caseload.
• Act as the Assistant Director as required.
• Apply the principles of cooperative and safe work practices consistent with APS Values and the Department’s mission, vision, approach and values.

Job description

Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinician counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and emerging evidence-based approaches. The Clinical Program Manager (CPM) supports the Assistant Director (AD) by contributing to improvements in the quality, safety and distribution of clinical services across Open Arms. The primary role of the CPM is to provide clinical advice, professional development of clinical staff, and support the clinical leadership team. The CPM is responsible for daily management of clinical teams in the absence of the AD. The CPM assists the AD with client allocations, client assessments, case reviews and operational support to the clinical teams. The CPM is a senior clinician within the team.

• Assist the AD with the hiring of new clinical staff including on-boarding and off-boarding. Provide mentoring of new staff and underperforming staff and advise the AD on issues impacting staff performance, health and wellbeing
• Apply independent professional judgement, based on valid and reliable evidence, to complex cases and contribute to the development and maintenance of best practice in mental health services. Provide advice to the AD and regional leadership team on the management of complex client issues
• Conduct auditing and risk assessments and facilitate both individual and group case reviews
• Train staff in the implementation of new policies, procedures, and standards within the region. Contribute to the development, implementation and evaluation of clinical services to promote continuous improvement
• Develop professional relationships with both internal and external stakeholders and participate in meetings as directed
• Apply expert clinical knowledge to inform team training and professional development
• Offer clinical supervision as required
• Carry a clinical caseload
• Act as the Assistant Director as required
• Apply the principles of cooperative and safe work practices consistent with APS Values and the Department’s mission, vision, approach and values.