Clinical Product Specialist

Fresenius Medical Care AG; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Fresenius Medical Care is seeking a Clinical Education & Customer Support professional in Sydney. You will deliver education programs, support product implementations and provide ongoing clinical guidance to healthcare professionals and customers.

You will collaborate with Territory and Business Development managers to drive growth, present clinical evidence, assist with tenders and build strong relationships with clinicians and procurement stakeholders across Australia and New Zealand.

Qualifications

• Bachelor level degree in a healthcare discipline is required or highly regarded in related fields.
• Strong presentation, communication and stakeholder engagement skills are essential.
• Experience in Critical Care, ICU, Renal, Acute Care or related clinical specialty preferred.
• Exposure to tender processes and medical devices is advantageous.

Responsibilities

• Deliver clinical education programs, workshops and product training.
• Support product implementations, evaluations and customer onboarding activities.
• Provide ongoing clinical support to healthcare professionals and customers.
• Develop educational resources and training materials that promote best-practice product utilisation.
• Partner with Territory Managers to achieve growth objectives.
• Present clinical evidence and product benefits to healthcare professionals and stakeholders.
• Assist with tender submissions, value propositions and strategic opportunities.
• Build relationships with clinicians, nurse educators, department managers and procurement stakeholders.

Skills

Presentation skills

Communication skills

Stakeholder engagement

Travel flexibility

Education

Bachelor's degree in Nursing/Health Science/Clinical Practice/Biomedical Science

Tools

Tender processes exposure

Medical devices knowledge

Job description

• Deliver clinical education programs, workshops and product training.
• Support product implementations, evaluations and customer onboarding activities.
• Provide ongoing clinical support to healthcare professionals and customers.
• Develop educational resources and training materials that promote best-practice product utilisation.

Responsibility:

Clinical Education & Customer Support

• Deliver clinical education programs, workshops and product training.
• Support product implementations, evaluations and customer onboarding activities.
• Provide ongoing clinical support to healthcare professionals and customers.
• Develop educational resources and training materials that promote best-practice product utilisation.

Clinical Sales Support & Business Growth

• Partner with Territory Managers and Business Development Managers to achieve growth objectives.
• Support customer evaluations, clinical trials and product conversion projects.
• Present clinical evidence and product benefits to healthcare professionals and key stakeholders.
• Assist with tender submissions, value propositions and strategic customer opportunities.

Relationship Management

• Build trusted relationships with clinicians, nurse educators, department managers and procurement stakeholders.
• Collaborate with Key Opinion Leaders (KOLs) and clinical champions.
• Gather customer feedback and insights to support continuous improvement initiatives.

Product & Portfolio Support

• Contribute to product launches and portfolio growth initiatives.
• Monitor market trends, emerging clinical practices and competitor activity.
• Support forecasting, business planning and marketing activities.
• Work closely with local and global teams to help shape future product strategies.

Requirements

Essential

• Bachelor's degree in Nursing, Health Science, Clinical Practice, Biomedical Science, or a related healthcare discipline.
• Qualifications in Business, Marketing, Product Management, or Healthcare Management will be highly regarded.
• Experience in Critical Care, ICU, Renal, Acute Care or a related clinical specialty.
• Strong presentation, communication and stakeholder engagement skills.
• Ability to influence and build credibility with healthcare professionals.
• Current driver's licence and willingness to travel throughout Australia and New Zealand.

Desirable

• Experience within medical devices, healthcare technology, pharmaceutical or healthcare services industries.
• Exposure to product management, commercial sales support or tender processes.
• Experience engaging with KOLs and supporting strategic healthcare projects.