Clinical Product Specialist

Fresenius Medical Care AG; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Fresenius Medical Care AG in Sydney, Australia seeks a Clinical Education & Customer Support professional to deliver education programs, training, and onboarding for our renal and critical care portfolio.

You will work with Territory Managers, support product evaluations, present clinical evidence to healthcare professionals, and assist with tender processes. Travel across Australia and New Zealand will be required to engage clinicians, build KOL relationships, and support product launches.

Qualifications

• Bachelor’s degree in Nursing, Health Science or related healthcare discipline.
• Experience in Critical Care, ICU, Renal, or related clinical specialty.
• Strong presentation and stakeholder engagement skills, with travel willingness.

Responsibilities

• Deliver clinical education programs, workshops and product training.
• Support product implementations, onboarding and evaluations.
• Present clinical evidence and product benefits to healthcare professionals and key stakeholders.
• Contribute to product launches, forecasting and marketing activities.

Skills

Presentation skills

Communication skills

Stakeholder engagement

Influence credibility

Education

Bachelor's degree in Nursing

Bachelor's degree in Health Science

Biomedical Science

Job description

Responsibility:

Clinical Education & Customer Support

• Deliver clinical education programs, workshops and product training.
• Support product implementations, evaluations and customer onboarding activities.
• Provide ongoing clinical support to healthcare professionals and customers.
• Develop educational resources and training materials that promote best-practice product utilisation.

Clinical Sales Support & Business Growth

• Partner with Territory Managers and Business Development Managers to achieve growth objectives.
• Support customer evaluations, clinical trials and product conversion projects.
• Present clinical evidence and product benefits to healthcare professionals and key stakeholders.
• Assist with tender submissions, value propositions and strategic customer opportunities.

Relationship Management

• Build trusted relationships with clinicians, nurse educators, department managers and procurement stakeholders.
• Collaborate with Key Opinion Leaders (KOLs) and clinical champions.
• Gather customer feedback and insights to support continuous improvement initiatives.

Product & Portfolio Support

• Contribute to product launches and portfolio growth initiatives.
• Monitor market trends, emerging clinical practices and competitor activity.
• Support forecasting, business planning and marketing activities.
• Work closely with local and global teams to help shape future product strategies.

Requirements

Essential

• Bachelor's degree in Nursing, Health Science, Clinical Practice, Biomedical Science, or a related healthcare discipline.
• Qualifications in Business, Marketing, Product Management, or Healthcare Management will be highly regarded.
• Experience in Critical Care, ICU, Renal, Acute Care or a related clinical specialty.
• Strong presentation, communication and stakeholder engagement skills.
• Ability to influence and build credibility with healthcare professionals.
• Current driver's licence and willingness to travel throughout Australia and New Zealand.

Desirable

• Experience within medical devices, healthcare technology, pharmaceutical or healthcare services industries.
• Exposure to product management, commercial sales support or tender processes.
• Experience engaging with KOLs and supporting strategic healthcare projects.