Clinical Operations & Process Improvement Specialist (Hybrid)

nib Group; Australia; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

New starter benefit

50% discount on employee health insur.

Volunteer leave via nib foundation

Well Program access

Share plans and incentive programs

Parental leave and cultural/gender/ind

Job summary

The Clinical Support Officer at nib provides flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit. The role contributes to better outcomes for our members by driving operational excellence and by supporting reporting, stakeholder coordination, clinical request administration and health program delivery.

Collaborating across teams, you'll identify opportunities to improve processes and deliver meaningful

Qualifications

• Experience in health insurance, healthcare, clinical administration or health program delivery.
• Strong organisational and coordination skills with high attention to detail.
• Ability to analyse data, prepare meaningful reports and translate insights into practical recommendations.

Responsibilities

• Provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations.
• Drive process improvement and support AI-enabled workflow initiatives.
• Collaborate across teams to deliver meaningful business outcomes and maintain smooth services.
• Support reporting, stakeholder coordination, and clinical request administration.

Skills

Health insurance

Healthcare operations

Clinical administration

Data analysis

Report writing

Stakeholder communication

AI-enabled tools

Education

Tools

Microsoft Office

Business systems

AI-enabled tools

Job description

The Clinical Support Officer at nib provides flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit. The role contributes to better outcomes for our members by driving operational excellence and by supporting reporting, stakeholder coordination, clinical request administration and health program delivery.

Collaborating across teams, you'll identify opportunities to improve processes and deliver meaningful