Clinical Operations & Improvement Specialist

nib Health Funds Limited; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

New starter benefit

50% health insurance discount for new-

Paid volunteering leave through nib

Job summary

nib Health Funds Limited is seeking a Clinical Support Officer to provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit. The role helps drive operational excellence and supports AI-enabled workflow improvements to keep services running smoothly.

You will assist with reporting, administration, stakeholder coordination and clinical request handling, while identifying opportunities to improve processes

Qualifications

• Ability to manage multiple priorities and deliver outcomes.
• Strong organisational and coordination skills with high attention to detail.
• Excellent written and verbal stakeholder communication skills.
• Proficiency with Microsoft Office applications and business systems.
• Experience participating in operational improvement initiatives, workstreams or small projects.
• Experience supporting automation or AI-enabled workflow improvements.

Responsibilities

• Provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations.
• Support reporting, administration, stakeholder coordination and clinical request administration.
• Identify opportunities to improve processes and support AI-driven solutions to enhance workflows.

Skills

Multitasking

Organisational skills

Stakeholder communication

Microsoft Office

AI-enabled tools

Operational improvement

Automation support

Tools

Microsoft Office

AI-enabled tools

Business systems

Job description

nib Health Funds Limited is seeking a Clinical Support Officer to provide flexible operational, administrative and improvement support across Health Programs and Clinical Operations within the Clinical Business Unit. The role helps drive operational excellence and supports AI-enabled workflow improvements to keep services running smoothly.

You will assist with reporting, administration, stakeholder coordination and clinical request handling, while identifying opportunities to improve processes