Clinical Coordinator

OPSM; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous product allowance

Discounts on eyewear

Volunteer with OneSight

Career opportunities across EssilorLux

OneSight ambassador opportunities

Job summary

EssilorLuxottica is seeking a Clinical Coordinator for our EyeHub Clinic in Melbourne. You will be the central touchpoint for patients, coordinating enquiries through to post-operative follow-up and ensuring a seamless, premium patient journey.

Working with ophthalmic professionals, you will help establish efficient clinic processes, maintain accurate records and support billing, appointments and referrals while delivering warm, professional care.

Qualifications

• Experience in medical administration, ideally in a specialist practice.
• Warm, professional and confident when dealing with patients, doctors and referrers.
• Highly organized with strong attention to detail.

Responsibilities

• Deliver exceptional patient care and be the welcoming face of the clinic.
• Coordinate appointments and referrals for a seamless patient journey.
• Support surgical coordination with quotations and bookings.
• Maintain confidential patient records and clinical documentation.
• Manage Medicare and private health claims, payments and invoicing.
• Support day-to-day clinic operations and maintain a professional environment.
• Collaborate with doctors, nurses and staff to ensure high service standards.

Skills

Medical administration

Customer service

Organization

Communication skills

Tools

FYDO Docs

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As our first Clinical Coordinator, you will play a key role in shaping the patient experience at our boutique EyeHub Clinic. Acting as a central point of contact for patients, you will coordinate their journey from initial enquiry through to post-operative follow-up, ensuring every interaction is seamless, professional and personalised.

Working closely with healthcare professionals and the wider clinic team, you will help establish and maintain efficient processes that support the smooth day-to-day operation of the clinic, while creating a warm, welcoming and premium experience for every patient.

Key Responsibilities

• Deliver exceptional patient care - Be the welcoming face of the clinic, providing professional, friendly and efficient service to patients and referrers.
• Coordinate appointments & referrals - Manage patient bookings, referrals and correspondence, ensuring every patient journey is organised and seamless.
• Support surgical coordination - Prepare surgical quotations, coordinate bookings and work closely with specialists, nurses and external providers.
• Own medical administration - Maintain accurate, confidential patient records and ensure clinical documentation and correspondence are managed to a high standard.
• Manage billing & accounts - Process Medicare and private health claims, payments, invoicing and receipts, while confidently following up outstanding accounts.
• Keep the clinic running smoothly - Support day-to-day clinic operations, including opening and closing procedures, supplies and maintaining a professional environment.
• Be a trusted team player - Work independently while collaborating closely with doctors, nurses, colleagues and patients to deliver a consistently high standard of service.

About You

• You have previous experience in medical administration, ideally within a specialist medical practice.
• Prior experience working within a Medical Specialist clinic would be highly advantageous, along with experience using FYDO Docs.
• You’re warm, professional and confident when dealing with patients, doctors and referrers.
• You’re highly organised and can juggle competing priorities without losing attention to detail.
• You communicate clearly and confidently, both face-to-face and over the phone.
• You have strong computer skills and are confident learning and using practice management systems.
• Most importantly, you’re someone who genuinely cares about patient experience, teamwork and doing things the right way.

Working at EssilorLuxottica

Skills

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our EyeHub Clinic, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.