Clinical Coordinator

Melbourne, Au #Job-Location.Job-Location-Inline { Display: Inline; }; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product allowance

Staff discounts 50%

Volunteer leave

Ambassador programs

Job summary

EssilorLuxottica in Melbourne is hiring a Clinical Coordinator for our EyeHub Clinic. You will be the first point of contact for patients, delivering exceptional service from initial enquiry through postoperative follow-up, while supporting efficient clinic operations.

Working closely with ophthalmologists, nurses and staff, you will coordinate appointments and referrals, handle medical administration, billing and claims, and maintain accurate patient records in a confidential manner.

Qualifications

• Previous experience in medical administration.
• Experience in Medical Specialist clinic advantageous, with FYDO Docs experience.
• Warm, professional and confident when dealing with patients, doctors and referrers.
• Highly organized and able to manage competing priorities with attention to detail.
• Strong communication skills, both face-to-face and over the phone.
• Proficient computer skills and ability to learn practice management systems.

Responsibilities

• Deliver exceptional patient care – be the welcoming face of the clinic, providing professional, friendly and efficient service to patients and referrers.
• Coordinate appointments & referrals – manage patient bookings, referrals and correspondence, ensuring a seamless patient journey.
• Support surgical coordination – prepare quotations, coordinate bookings, and work with specialists, nurses and external providers.
• Own medical administration – maintain accurate, confidential patient records and ensure documentation is managed to a high standard.
• Manage billing & accounts – process Medicare and private health claims, payments, invoicing and receipts, and follow up on outstanding accounts.
• Keep the clinic running smoothly – support day-to-day operations, opening/closing procedures, supplies, and a professional environment.
• Be a trusted team player – collaborate with doctors, nurses, colleagues and patients to deliver high standards of service.

Skills

Medical administration

Customer service

Appointment coordination

FYDO Docs

Tools

FYDO Docs

Practice management software

Job description

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countrieswork towards a common mission to help peoplesee more and be more.

The Clinical Coordinator is the first point of contact for patients attending our EyeHub Clinic. This role is responsible for delivering exceptional customer service while supporting the smooth and efficient operation of the practice.

Working closely with Healthcare professionals the clinical coordinator ensures a professional patient experience from initial enquiry through to post-operative follow up.

Key Responsibilities

Deliver exceptional patient care - Be the welcoming face of the clinic, providing professional, friendly and efficient service to patients and referrers.

Coordinate appointments & referrals - Manage patient bookings, referrals and correspondence, ensuring every patient journey is organised and seamless.

Support surgical coordination - Prepare surgical quotations, coordinate bookings and work closely with specialists, nurses and external providers.

Own medical administration - Maintain accurate, confidential patient records and ensure clinical documentation and correspondence are managed to a high standard.

Manage billing & accounts - Process Medicare and private health claims, payments, invoicing and receipts, while confidently following up outstanding accounts.

Keep the clinic running smoothly - Support day-to-day clinic operations, including opening and closing procedures, supplies and maintaining a professional environment.

Be a trusted team player - Work independently while collaborating closely with doctors, nurses, colleagues and patients to deliver a consistently high standard of service.

About You

You haveprevious experience in medical administration, ideally within a specialist medical practice.

• Prior experience working within a Medical Specialist clinic would be highly advantageous, along with experience using FYDO Docs.

You’rewarm, professional and confidentwhen dealing with patients, doctors and referrers.

You’re highly organised and canjuggle competing priorities without losing attention to detail.

You communicate clearly and confidently, bothface-to-face and over the phone.

You have strong computer skills and are confident learning and usingpractice management systems.

Most importantly, you’re someone who genuinely cares aboutpatient experience, teamwork and doing things the right way.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our EyeHub Clinic, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.