Clinical Care Partner: Leader in Complex Care (Hybrid)

Australian Unity Limited; Grafton; Hybrid; AUD 105,000 - 120,000; Full time

Benefits offered by this job

Community leave

Flexible work options

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated car leasing

Parental leave 14 weeks

Job summary

Australian Unity Limited is seeking a Clinical Care Partner to lead clinical escalation and risk management for customers with complex needs in a hybrid B2B2C model. The role emphasizes safe care, coordination and proactive decision support to Care Partners and multidisciplinary teams.

Based in Grafton or Maclean with flexible hours, the position offers permanent full-time employment, hybrid working, and a remuneration package aligned to experience.

Qualifications

• Nursing or Allied Health degree with current AHPRA registration where applicable.
• 4+ years experience supporting older people in community, subacute or complex care settings.
• Strong clinical assessment, reasoning and decision-making capability.
• Experience managing customer risk and responding to clinical deterioration.
• Ability to coach and support others to build confidence and capability.
• Excellent communication and stakeholder engagement skills.
• Experience working across multidisciplinary teams.
• Understanding of clinical governance, quality and risk frameworks.

Responsibilities

• Provide clinical leadership and escalation support for customers with complex, unstable or changing needs.
• Support Care Partners to identify, assess and respond to clinical risk and deterioration.
• Undertake clinical reviews and interventions to optimise customer outcomes.
• Apply clinical judgement to support safe and timely decision making.
• Support transitions of care, including hospital admissions, discharges and changes in customer needs.
• Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services and external healthcare providers.
• Assist with clinical governance, risk management and quality improvement activities.
• Contribute to workforce capability through coaching, mentoring and sharing clinical expertise.
• Support proactive care planning and clinical oversight for higher-risk customer cohorts.

Skills

Clinical leadership

Escalation management

Clinical judgment

Decision making

Risk management

Patient safety focus

Communication skills

Stakeholder engagement

Education

Nursing or Allied Health qualification

AHPRA registration

Job description

Australian Unity Limited is seeking a Clinical Care Partner to lead clinical escalation and risk management for customers with complex needs in a hybrid B2B2C model. The role emphasizes safe care, coordination and proactive decision support to Care Partners and multidisciplinary teams.

Based in Grafton or Maclean with flexible hours, the position offers permanent full-time employment, hybrid working, and a remuneration package aligned to experience.