Clinical Care Partner — Complex Care Leader

Australian Unity Limited; Sunshine Coast Regional; Hybrid; AUD 105,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Job summary

Australian Unity Limited is seeking a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex needs on the Sunshine Coast. This permanent full-time role offers a hybrid work model and flexible hours.

The role provides clinical leadership, escalation management and decision support within a multidisciplinary team, focusing on risk management, transitions of care, and delivering better customer outcomes.

Qualifications

• Tertiary qualifications in Nursing or Allied Health with AHPRA registration.
• 4+ years experience supporting older people in community or complex care settings.
• Strong clinical assessment, reasoning and decision-making capability.
• Experience managing customer risk and responding to clinical deterioration.
• Ability to coach and support others to build confidence and capability.
• Excellent communication and stakeholder engagement skills.
• Experience working collaboratively across multidisciplinary teams.
• Understanding and adherence to clinical governance, quality and risk frameworks.
• Ability to manage competing priorities in a dynamic environment.
• A customer-centred approach focused on safety, wellbeing and positive outcomes.

Responsibilities

• Provide clinical leadership and escalation support for customers with complex, unstable or changing needs.
• Support Care Partners to identify, assess and respond appropriately to clinical risk and deterioration.
• Undertake clinical reviews and interventions to optimise customer outcomes.
• Apply clinical judgement to support safe and timely decision making.
• Support transitions of care, including hospital admissions, discharges and changes in customer needs.
• Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services and external healthcare providers.
• Assist with clinical governance, risk management and quality improvement activities.
• Contribute to workforce capability through coaching, mentoring and sharing clinical expertise.
• Support proactive care planning and clinical oversight for higher-risk customer cohorts.
• Ensure accurate documentation and appropriate use of clinical systems and escalation pathways.

Skills

Clinical leadership

Risk management

Communication

Collaboration

Education

Nursing or Allied Health degree with AHPRA

Job description

Australian Unity Limited is seeking a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex needs on the Sunshine Coast. This permanent full-time role offers a hybrid work model and flexible hours.

The role provides clinical leadership, escalation management and decision support within a multidisciplinary team, focusing on risk management, transitions of care, and delivering better customer outcomes.