Clinical Care Partner - Complex Needs Leader

Australian Unity Limited; Central Coast; Hybrid; AUD 105,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

14 weeks paid Parental Leave

Fitness Passport

Novated Car Leasing options

Career development with LinkedIn Learn

Job summary

Australian Unity Limited seeks a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex or changing needs. This permanent full-time role is based in The Entrance, Central Coast, NSW, with a hybrid work model combining client visits, office days and work from home opportunities.

You will provide clinical leadership, escalation management and decision support to Care Partners and the broader multidisciplinary team, helping identify risks and optimise

Qualifications

• Tertiary qualifications in Nursing or Allied Health with current AHPRA registration where applicable.
• Demonstrated 4+ years experience supporting older people in community, subacute or complex care settings.
• Strong clinical assessment, reasoning and decision-making capability.
• Experience managing customer risk and responding to clinical deterioration.
• Ability to coach and support others to build confidence and capability.
• Excellent communication and stakeholder engagement skills.
• Experience working collaboratively across multidisciplinary teams.
• Understanding and adherence to clinical governance, quality and risk frameworks.

Responsibilities

• Provide clinical leadership and escalation support for customers with complex, unstable or changing needs.
• Support Care Partners to identify, assess and respond to clinical risk and deterioration.
• Undertake clinical reviews and interventions to optimise customer outcomes.
• Apply clinical judgement to support safe and timely decision making.
• Support transitions of care, including hospital admissions, discharges and changes in customer needs.
• Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services and external healthcare providers.
• Assist with clinical governance, risk management and quality improvement activities.
• Contribute to workforce capability through coaching, mentoring and sharing clinical expertise.
• Support proactive care planning and clinical oversight for higher-risk customer cohorts.
• Ensure accurate documentation and appropriate use of clinical systems and escalation pathways.

Skills

Clinical leadership

Communication skills

Cross-disciplinary collaboration

Decision making

Coaching

Education

Nursing or Allied Health

Job description

Australian Unity Limited seeks a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex or changing needs. This permanent full-time role is based in The Entrance, Central Coast, NSW, with a hybrid work model combining client visits, office days and work from home opportunities.

You will provide clinical leadership, escalation management and decision support to Care Partners and the broader multidisciplinary team, helping identify risks and optimise