Clinical Care Lead — Complex Needs & Care Coordination

Australian Unity Limited; Sydney; Hybrid; AUD 105,000 - 120,000; Full time

Benefits offered by this job

Additional Leave benefits including &

Flexible Work Options in line with the

Career development with LinkedIn

Staff discounts across our insurance,

Fitness Passport – discounted access

Novated Car Leasing options

14 weeks paid Parental Leave

Job summary

Australian Unity Limited is seeking a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex needs. This permanent full-time role in Hornsby, NSW offers hybrid work, flexible hours, and a remuneration range of AUD 105,000–120,000 per year.

You will provide clinical leadership, manage escalation, optimise outcomes and guide Care Partners with risk assessment, transitions of care and governance in a multidisciplinary team.

Qualifications

• Nursing or Allied Health degree with current AHPRA registration where applicable.
• 4+ years experience supporting older people in community, subacute or complex care settings.
• Strong clinical assessment, reasoning and decision-making capability.
• Experience managing customer risk and responding to clinical deterioration.
• Ability to coach and support others to build confidence and capability.
• Excellent communication and stakeholder engagement skills.
• Experience working collaboratively across multidisciplinary teams.
• Understanding and adherence to clinical governance, quality and risk frameworks.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Provide clinical leadership and escalation support for customers with complex, unstable or changing needs.
• Support Care Partners to identify, assess and respond appropriately to clinical risk and deterioration.
• Undertake clinical reviews and interventions to optimise customer outcomes.
• Apply clinical judgement to support safe and timely decision making.
• Support transitions of care, including hospital admissions, discharges and changes in customer needs.
• Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services and external healthcare providers.
• Assist with clinical governance, risk management and quality improvement activities.
• Contribute to workforce capability through coaching, mentoring and sharing clinical expertise.
• Support proactive care planning and clinical oversight for higher-risk customer cohorts.
• Ensure accurate documentation and appropriate use of clinical systems and escalation pathways.

Skills

Clinical leadership

Escalation management

Stakeholder engagement

Coaching & mentoring

Multidisciplinary collaboration

Education

Nursing or Allied Health degree

Job description

Australian Unity Limited is seeking a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex needs. This permanent full-time role in Hornsby, NSW offers hybrid work, flexible hours, and a remuneration range of AUD 105,000–120,000 per year.

You will provide clinical leadership, manage escalation, optimise outcomes and guide Care Partners with risk assessment, transitions of care and governance in a multidisciplinary team.